First of all, i would like to take this opportunity to thank you for incredible and memorable service.

To honestly tell you, before, I was one of those who would not travel on AirAsia. I would normally travel by the other carriers. I have to admit that now, everything has changed. I was so wrong. Do let me share with you on my experience with AirAsia.

I went over to KL last week on another carrier. I paid quite a lot and sadly, I did not feel welcomed or comfortable at all with their service. So, I decided to try AirAsia for my trip back from KLIA to BKI via AK108 on 28 June 2004. It was my first AirAsia experience and it was a really memorable one! My journey with you started while I was making my booking and enquiry while in KL. Your call centre in KL greeted me with respect, fairness and they were all just so welcoming. I was really surprised and touched that you would assist and explain to me the details all the way. Joseph was really helpful. As I was checking-in at KLIA, the counter staff was relaxed and they are ok too. Just before boarding, one of your cabin crew by the name of IVY came to greet us at the gate before showing us to the aircraft. She was just so professional, welcoming, helpful and we could really feel the AirAsia warmth. As I boarded the aircraft, I was greeted by the other leading stewardess by the name of SITI. She was also friendly and was always in command during the whole journey. She's a good leader. I was so impressed.

When I got back to BKI, I immediately got online and made my next booking with AirAsia for my coming KL trip. I shared my experience with everyone I know and one of my friends also decided to book the same flight with me on my coming trip. While booking, we were informed that AirAsia was upgrading the online system. Due to this, there may be a bit of delay paying online. We decided to call the next day to confirm. In the afternoon, I received a call from the friend who will be travelling with me. To my surprise, she excitedly told me how impressed, touched and welcomed she felt by AirAsia. She called the centre to confirm our booking and the assistance she received from a Ms Rajini at the call centre was so incredible. My friend explained how helpful and caring Ms Rajini was during her enquiry and conversation with her. We needed assistance on our payment and Ms Rajini exceeded all our expectations; she went beyond.

YES, you can now add us to your regular customer list, AirAsia. We are impressed. You are incredible. Thank you so much for making us a believer. Thank you for caring and having genuine staff like Rajini, Joseph, Ivy and Siti. I did not have time to fill the comment form at the airport and I do hope that this may serve as one.

Sincerely yours,
Raymond Koh

TO ALL AIRASIA STAFF AT KOTA KINABALU AIRPORT

I would like to send my compliments to ALL your staff at the airport - from the check-in counter, to those handling telephone enquiries, at the customer service office and also the departure area. They handled the situation at the airport the last 2 days extremely well - managing a barrage of questions, enquiries from passengers etc.

Please do convey this message to all of them! I do not know their names but they were very professional and kept their smiles on! Well done, AIRASIA STAFF!

My company & I are regular users of your airline; please keep up the good work!

Best Regards
Cyndy Khoo

I would like to express my satisfaction with the AirAsia ground staff who attended to us. His name is Norhisyam. I would like to thank him for his politeness, his hospitality, and also his efficiency. Many thanks to him; do tell him that he can be an example to others!

Pg Hjh. Noralam Pg. Mahmod
Brunei

I’d like to send a complimentary message on good and excellent service by your staff by the name of Suman Raja s/o Gunasillan; he was very patient and courteous when answering all my enquiries. I am very impressed with his kind service standards. I recommend that he be given a commendation letter - keep it up Raja! You made AirAsia proud!

Sitti S. Annie Salim

I wish to compliment your Call Centre staff, Mr Ramesh, for his kind patience and assistance.

I booked a flight from Senai International Airport to KLIA for travel on 21 July, departure 8.40 am.

I was curious about the total travelling time from my home to the airport; had to make it on time for check-in. So I made a call and Mr Ramesh picked up.

My call confirmed that I may not make it on time.

Mr Ramesh was kind enough to offer me several alternatives which prompted me to finally decide to change my flight to the afternoon. He helped me change my flight details with no hassle.

It is staff like him that make an organisation prosper at great heights!

Your excellent customer service has made me a faithful and loyal customer of AirAsia!

Way to go!

Andrew Tan
Singapore

First of all, i would like to take this opportunity to thank you for incredible and memorable service.

To honestly tell you, before, I was one of those who would not travel on AirAsia. I would normally travel by the other carriers. I have to admit that now, everything has changed. I was so wrong. Do let me share with you on my experience with AirAsia.

I went over to KL last week on another carrier. I paid quite a lot and sadly, I did not feel welcomed or comfortable at all with their service. So, I decided to try AirAsia for my trip back from KLIA to BKI via AK108 on 28 June 2004. It was my first AirAsia experience and it was a really memorable one! My journey with you started while I was making my booking and enquiry while in KL. Your call centre in KL greeted me with respect, fairness and they were all just so welcoming. I was really surprised and touched that you would assist and explain to me the details all the way. Joseph was really helpful. As I was checking-in at KLIA, the counter staff was relaxed and they are ok too. Just before boarding, one of your cabin crew by the name of IVY came to greet us at the gate before showing us to the aircraft. She was just so professional, welcoming, helpful and we could really feel the AirAsia warmth. As I boarded the aircraft, I was greeted by the other leading stewardess by the name of SITI. She was also friendly and was always in command during the whole journey. She's a good leader. I was so impressed.

When I got back to BKI, I immediately got online and made my next booking with AirAsia for my coming KL trip. I shared my experience with everyone I know and one of my friends also decided to book the same flight with me on my coming trip. While booking, we were informed that AirAsia was upgrading the online system. Due to this, there may be a bit of delay paying online. We decided to call the next day to confirm. In the afternoon, I received a call from the friend who will be travelling with me. To my surprise, she excitedly told me how impressed, touched and welcomed she felt by AirAsia. She called the centre to confirm our booking and the assistance she received from a Ms Rajini at the call centre was so incredible. My friend explained how helpful and caring Ms Rajini was during her enquiry and conversation with her. We needed assistance on our payment and Ms Rajini exceeded all our expectations; she went beyond.

YES, you can now add us to your regular customer list, AirAsia. We are impressed. You are incredible. Thank you so much for making us a believer. Thank you for caring and having genuine staff like Rajini, Joseph, Ivy and Siti. I did not have time to fill the comment form at the airport and I do hope that this may serve as one.

Sincerely yours,
Raymond Koh

I would like to commend the customer service extended by Christine and Mira, AirAsia’s ground staff at Senai International Airport from 24 - 25 June 2004.

They helped me recover my misdirected luggage and even sent a colleague to personally return it to me in Singapore. All 3 staff were very helpful, positive in their attitude, and professional. Kudos to your trainers and Management for imparting the “personal touch.”

It will help to differentiate your service from other budget airlines.

Thank you!

Kao Jong-Ee
Singapore

Heartiest congratulations to AirAsia for the cheap and comfortable flights. I am a Malaysian retiree and legally a blind man. I travelled with AirAsia from Kuala Lumpur to Bangkok in March. When I checked in at KLIA your staff were very professional.

As an invalid, I do seek assistance from the check-in counter staff to escort me to the aircraft due to my very very poor eyesight. A very polite young lady guided me. Keep up the good work, AirAsia!

William T S Koh

I have taken return flights from Johor Bahru to Penang twice since it started. My girlfriend who lives in Penang has taken it 3 times and found the experience with AirAsia to be very pleasant. I, for one, sometimes find the service to be better than non-budget airlines, for example, only on AirAsia flights did I have someone switch on my reading lights for me when the cabin lights were dimmed for takeoff - not once, but twice!

I wish AirAsia all the best. It is good to see new service initiatives. With the free access to the newly opened City Lounge – Central Bus Terminal, Kotaraya, I am sure AirAsia will do even better!

Regards,

Lawrence Wong
Singapore

Dear Madam/Sir …

My name is Sita de Zoysa and I was a passenger on the flight from Bangkok to Johor Bahru on 11 April 2004. When I was at Bangkok International Airport waiting for my flight back to Johor Bahru, I forgot and left my handphone in one of the restaurants. When I realised that I had lost my phone, I was already on the plane.

I called my number and the passenger who picked up the phone was so kind as to pass the handphone to the AirAsia counter in Bangkok. I contacted Don (I'm sorry but I can't remember his last name - AirAsia employee from Thailand) at Bangkok International Airport and he was kind enough to pick up the phone at the counter and sent it to Singapore by flight the following day.

I would like to say thank you AirAsia and special thanks to Don and the passenger for returning me the handphone!

Best regards,
Sita de Zoysa

People say that local destinations are not making money.  You have proven them wrong.  I travelled 6 trips in the last 2 weeks on AirAsia from Johor Bahru – Penang, Penang – Kuala Lumpur, and will be flying in the next 2 weeks again.  I was very impressed with the punctuality and good service of the crew.  Keep it up!

Lee Kai Eng

“Well done, AirAsia Team, for the excellent job thus far. I have flown AirAsia to Langkawi, Penang, Johor Bahru, Kuching, Jakarta, Bandung, Bangkok and Kota Kinabalu many times and I have to say, I've never had any major problems during check-in or on flight. The crew is an excellent lot, I have to say.

You get the feeling you are travelling with friends who are also serving you - something all the other major airlines can pick up too! I have travelled on over 15 major airlines and I have to say I rate AirAsia’s crew Number 1 followed by Malaysia Airlines! I am a very big person, but the lesser leg room has never been a problem.

I think the critics out there should realise for any flights less than 4 hours, leg room doesn't make much difference. With the emergence of Valuair, Tiger Air etc, I hope AirAsia will not lose out. You have to always stay focused and be in front. Remember, you carry the National flag on your planes - keep up the good work. Malaysia Boleh!”

Vinod Vimalanathan

We went on a vacation to Singapore. We checked your website and saw your new Singapore - Bangkok flights. We booked our flights and paid just about less than US$ 100.00. It was so cheap! We couldn't believe the price! We obviously grabbed the opportunity and had a wonderful time shopping in Bangkok, thanks to you!

We had an enjoyable time flying with AirAsia. The staff was very helpful especially since we had a baby with us. The flight was comfortable throughout. It was so VERY ON TIME.

I hope that you'll have regular schedules to the PHILIPPINES. Filipinos love to travel. If they hear of your cheap airlines and cheap rates, they'd obviously grab it in a wink. I know that you have Kuala Lumpur - Subic flights but it's not on a regular basis. You've opened to Singapore and Indonesia already, do so in our country! I'd like you to know that I love to travel cheap.

Thank you very much.

Sincerely,
Velvet

Dear AirAsia

Thank you for an excellent flight to Singapore via Songkran. The whole journey was very smooth and quick - from check-in to take-off and I was very impressed. Your staff are very friendly and keep you no longer than is necessary; other airlines have a lot to learn from this.

I would especially like to thank one of your beautiful air hostesses on my flight back from Singapore to Bangkok yesterday evening - FD703 at 11.59pm. Her name is K Busabong P. Could you please pass on this message to her as she made my journey unforgettable. She is truly amazing and now has a completely fascinated admirer. I'll never forget her.

Best regards

Paul

I would like to convey my appreciation to your staff, Rina (AASB/0699), at the Miri office. I observe her as a staff who can go the extra mile to extend good service. There were two instances when she attended to me:

The first was in February 2004. I went to the Miri AirAsia office to check the status of my booking, but the computer system was down. The staff who attended to me said, “The computer system is down. You can come and try later." But Rina who was next to the staff was quick to ask for my mobile number and told me she would call and let me know about the booking once the computer system was alright. To my surprise, she did call and kept me informed. I was quite glad. It saved a lot of time from my busy schedule.

The second instance was on 14 April 2004. I went to your AirAsia office in Miri because of a problem with the credit card bill. There was a double charge for one of my flights. She swiftly attended to it. What impressed me was, rather than just tell me verbally she wrote down the course of action in the booking form and informed me I should get the refund within 2 to 3 weeks. She duly signed at the bottom of it. As a customer, I was glad to be assured of the action taken to solve the problem.

Problems do happen, but how a Front Desk person handles it with customers matters most. In this case, I'm very pleased with the way this staff, Rina, handled it.

Thank you for conveying my appreciation to her.

Dr Subramanian Palaniappan
Miri

Dear Ahmad & Shireen …

Thank you very much for the service on flight AK500 to Langkawi on March 2, 2004. I knew that it would be a memorable flight for us. Thank you for making it happen.
We shall be in touch for future travels.

Best Regards,

E K Loo

I would like to express thanks to the following staff - Poohvanai and Supallra J - who assisted me on 6 March 2004 at about 0635 hours. Their understanding, attitude and tactfulness gave assurance to the customers. They showed the type of attitude every customer would wish for. Thanks and keep up the good work!

Mr Robert Ng

Dear AirAsia …

I was on your inaugural flight from Kuala Lumpur to Bangkok on the 9 February, 2004. It was a pleasant surprise to see Mr Tony Fernandes greeting and mingling with the guests on flight AK882. I believe all the guests enjoyed the flight as AirAsia gave out souveniers to some lucky guests.

When the plane touched-down upon arrival in Bangkok, most guests clapped their hands. I believe it was in appreciation for the smooth and safe landing as well the good in-flight services rendered onboard.

Here are the details of your inaugural flight to Bangkok from KL:

Flight No.: AK882
Date of Departure: 9 Feb 2004
No of guests: 107 satisfied guests
Plane took-off at: 1353 hours
Pilot: Captain Adnan Mohd
Flight Attendants: Sariyah, Norazilah, and Azreena.

Furthermore, I was also on your inaugural flight from Bangkok to Khon Kaen on 12 February, 2004. Upon arrival in Khon Kaen, guests were greeted with Thai traditional dancers and musicians. There were reporters, photographers, cameramen, and local TV stations to witness the inaugural flight by AirAsia to Khon Kaen. The reception in Khon Kaen made tourists in the northeast of Thailand feel very welcome indeed.

Here are the flight details of the inaugural flight from Khon Kaen to Bangkok:

Flight No.: FD130
Date of Departure: 12 Feb 2004
No. of guests: 93 equally satisfied guests
Plane took-off at: 1306 hours
Pilot: Captain Narin
Flight Attendants: Rizal, Piyarat, Worapon, and Chaichana.

Roundtrip airfares between KL and Bangkok, as well as between Bangkok and Khon Kaen was approximately RM320 only which is unbelievable!

If anybody is looking for low airfares and good in-flight services, AirAsia is the one! I am delighted to be part of your history and to be on the inaugural flights to Bangkok and Khon Kaen. Hope that AirAsia will fly to more overseas destinations besides Thailand; I am looking forward to my next trip on AirAsia.

Keep up the brilliant work and thank you for the memories!

Kind Regards,

A satisfied AirAsia flyer
Loke M K

To all Cabin Crew …

Thank you for the tip-top job. Keep it up. To FSS Zuraida Kasim, thank you so much for your help, and to both FSS Liza Zainal and FSS Shafinaz Shamsudin, thank you for your beautiful smiles. You are the best.

Captain Raymond
Army Training KL HQ

Dear AirAsia

I would like to extend my best compliments on the excellent service provided by Khun Nui while taking online reservations. She is such a wonderful and professional lady to deal with.

I had to change my flight booking and she was most helpful in a very professional and courteous manner.

What a great airline you will be with staff like Khun Nui. I will recommend your airline to many of my friends.

ViVA AIRASIA

Sincerely

Simon Vietri

Hi Mr Tony and his staff,

My family and I would like to say a BIG THANKS. We had a great time holidaying in Sabah because of AirAsia. It made the whole family happy and we enjoyed our stay in Kota Kinabalu. Malaysia now has a good low budget air carrier like AirAsia which says ... NOW EVERYONE CAN FLY ... it's really true. Malaysia has a lot of wonderful places - Mount Kinabalu in Sabah, to name a few, and also a place where we, the whole family, found a wonderful seafood heaven - at Kota Kinabalu city! We are sure to come again for more. Thanks again, AirAsia, for making our trip an added-value-for-money one. May AirAsia one day become Asia’s No 1 low budget air carrier that makes holidays affordable for everyone. Long live AirAsia!

Mohd Rashid

Singapore

To all Malaysians & everyone in AirAsia,

Recently there have been debates regarding AirAsia's low fare advertisements. I would like to share my opinion here.

My sister is currently studying at a university in Kuala Terengganu. Until recently for her, the only means of affordable transportation between KL and KT is via express bus. Since last year she has been able to commute between KL and KT by flying with AirAsia. Though the airfare is not always below the express bus fare between KL and KT, she still prefers to fly as it is much safer and faster. Sometimes when AirAsia's airfare is 3 times the amount of the coach fare for the same destination, my parents still insist she must fly due to the recent many fatal accidents involving express buses. Imagine, without AirAsia, more people cannot afford to fly. RM400 for a round trip air ticket between KL and KT for one person if flying with XXX airlines - there is no way my parents can afford this luxury! Now my sister can always fly back home, thanks to AirAsia. I am not saying that XXX airlines charges too high a fare. If one fails to book a low fare seat from AirAsia, please do not blame AirAsia for not pricing all seats so cheaply at all times.

I have a friend who lives in Johor Baru. Recently, he took his family to Langkawi for a vacation, flying with AirAsia. He told me that if AirAsia did not exist, he would have driven to Kedah then take a ferry to Langkawi and would not fly to Langkawi with XXX airlines; flying with XXX airlines would have easily cost him RM2,000 on airfare alone for all his family members.

With AirAsia, his family flew to Langkawi - cost him less than RM1,000 (round trip with taxes). My friend managed to save at least RM1,000; he used the money for accommodation and other expenses in Langkawi.

It is ridiculous to say that AirAsia's advertisements are misleading. All advertisements in the world use wordings like “prices from,” “limited units only,” “while stocks last” and “terms & conditions apply.” Everyday in our newspapers, property developers will put up advertisements of their latest projects stating the price of each unit “from RMxxx,xxx” - is this misleading too? If one sees this price will he/she assume all units, regardless intermediate or corner units, studio unit or duplex penthouse, will only cost the minimum price? I am sure most Malaysians are educated. Why complain about this and make yourself a stupid fool? Similarly, nearly all resorts like Genting Highlands will charge a much higher room rate during peak seasons like school and/or public holidays. I wonder why no one complains about this but complained that AirAsia's airfare is not what is advertised. When there is a high demand it is normal for a business to charge a premium. Why don't you people out there complain that most resorts in Malaysia charge higher room rates during super peak seasons while their advertisements on their website show a low season price with an asterisk mark stating surcharge may apply during peak seasons?

Recently I saw AirAsia's advertisement on its website showing KT-KL is only from RM9.99 (limited seats and advanced booking is required clearly stated there). I managed to book 1 seat for my sister to come back for Chinese New Year. I have also booked 2 seats to Penang for only RM1.99 each. Why complain when you fail to book at this price? Don't blame others if you are slow. How can you expect to get a RM1.99 airfare from KL to Penang when you book only 1 day in advance or travel during holiday times?

Thanks a million to AirAsia; now everyone can fly! AirAsia, keep up the good work.

Regards

HN Lim

Kuala Lumpur

Cheers to AirAsia for a job superbly done! Your irresistible flights, routes and competitive pricing have made travelling a lot less costly to many people.

I was posted overseas and lived in Thailand for six years. As such, I have many close friends and also a foster family whom I keep in touch with regularly. I used to fly to Bangkok every 2 months via ABC or XYZ airlines; ALL THE TIME, I paid not less than RM800 for return tickets for the KLIA-BKK-KLIA route; this price applies even during the promotional/low season period.

I am extremly happy because I managed to book a return ticket for two persons for the lowest price of RM99.99 each way for travel at the end of February 2004. I will be able to attend the wedding of a very, very close friend because of AirAsia's efforts. The two of us added, we are paying much less than what we paid for ONE person for many of our previous trips to Bangkok. Thank you, AirAsia. Keep up this superb effort.

Thailand has many beautiful seaside resorts. Please consider flying KLIA to Krabi and also Koh Chang (Trat Province), bordering Cambodia. Also, please open your bookings 6 months ahead for ease of travel planning.

Mr Tony Fernandes, keep introducing more successful and innovative destinations and packages to

your loyal customers. Keep spreading AirAsia's wings across the continents. Let the world know!

Thank you,

Henry YH Lim

Greetings from Sabah!

Wow ... and again, WOW! All I can say is I’m surprised to see the developments of AirAsia! Congratulations! You've made it possible for us all to fly - and very frequently too! It’s been quite some time. In fact, from the time I worked for a travel agency, I've wondered when we could have a no frills airline in Malaysia; it’s too expensive to travel just within Malaysia, but now, it’s so cheap and convenient! We can fly anytime, any day, anywhere we want! Keep up the good work!

Hope there will be more and more routes to come. The Bangkok route particularly surprised me! I'm so glad we are at last flying from Kuala Lumpur to Bangkok!

One day soon, I hope to see AirAsia fly direct from BKI to HKG since it’s a strong route. And how I wish AirAsia will soon launch a London or Europe route like what several of your customers suggested (I read your compliments section contributed by individuals). Perhaps you could have a joint service with Ryanair, but of course, to fly your own aircraft, which will be the best!

Thank you, Mr Tony Fernandes and all staff for the wonderful efforts to make things happen for us all. Keep up the good work - encore!

All the best,

LL

Dear AirAsia Team,

First of all, I would like to thank you for offering very good options to passengers. I am in Thailand. Since a long time ago, I have wanted to visit Malaysia but never got there because it is much cheaper to fly to Singapore as opposed to flying to KL. But now AirAsia makes it very cheap (even cheaper than domestic flights by other airlines in Thailand). So from now on, I will visit Malaysia as often as I have time to, since Malaysia has various destinations and AirAsia flies all over the country that includes both West and East Malaysia.

In addition, I also thank you for the cheap domestic flights in Thailand as well. The reservation system is also very easy and comfortable to use with just the internet - no need to go out to pick up tickets. Please keep operating these kinds of good options (I noticed that flights from Thailand have been scheduled for only until around end of March). Your airline will motivate many more travellers to visit your country. Now I am looking forward to visit Malaysia via Airasia for the first time - I already have seats to travel at the beginning of March!

Regards,

Dechana

Dear (Star) Editor …

Much has been reported about the recent comments by an honourable Minister on AirAsia's 'misleading' advertisements on its low, low airfares.

As a discerning Malaysian consumer and citizen, I readily accept and acknowledge that AirAsia's airfares can not always be as low as advertised eg KLIA - Penang from RM19.99. The fine print in its advertisements tells us that its airfares start from as low as RM19.99. It is also common knowledge that every air traveller will have to pay insurance and airport tax, something that AirAsia fixes at RM16.00. At least AirAsia mentions these extra costs in its printable itineraries for its guests.

Simple and basic principles of economics dictate that demand and supply quotients interact with one another where the higher the demand, the shorter the supply stream; consumers are willing to pay extra for what they hope to get. And this is what is happening with AirAsia. Many people are trying to get on an AirAsia flight so they can just feel the excitement of jetting into places they have never been to before. It is that affordable now, even if guests cannot manage to get that dream 1st tier low fares. But hey! Who cares as long as everyone can fly?

Years ago, that was not possible. The slightest thought of intra-Malaysian travel was nerve-wracking if not unthinkable to the average Malaysian because of the cost factor. In my university years, I could only afford one return trip from my university to Sarawak as it was economically impossible for me to fly home more than once in a year. Now, with AirAsia's 'misleading airfares' I can make two or even three return trips between Sarawak and Peninsular Malaysia per year!

I recently brought my family of four from Sarawak for a holiday in Langkawi with AirAsia and it cost only a fraction of what I would have to pay with another airline. With the money saved, we were able to get more out of our holiday, which was the best we have had - ever! Kudos to AirAsia for promoting affordable intra-Malaysian travel and tourism!

Simply because the demand for affordable travel is so high among the many Malaysians who could not afford to fly before, it has caused this Malaysian company to become a target of criticisms. Everything seems to be wrong. From its innovative and creative advertisements to the colours of its flying 'billboards;' from its 'misleading' airfares to its regional cooperation throughout ASEAN; from its colourful 'let-me-pick-up-your-bag-madam' CEO to its 'you-can-choose-to-buy-or-not-to-buy' inflight snacks. Then, what can be RIGHT? What then must be done to appease everyone and anyone?

Well, the answer is with us. Either you fly it or you fly it. To AirAsia, keep on doing your thing. You have opened more doors than you could have possibly imagined. Thank you for making my dreams come true!

Hadrian Awell
Miri

I am writing to give you and AirAsia my support.

I travelled with AirAsia for the first time from KLIA to Alor Setar on 24 December 2003 and back to KLIA on 29 December 2003. The pricing and internet booking are fair and have saved costs for the benefit of the consumers. In my opinion, there are no misleading terms in your advertisements as opposed to what was claimed by certain counters, including a Minister. Without the costs of food or drinks included in the pricing, travellers are given a free choice which is perfectly acceptable in the free market. Why should the costs of food and drinks be included in the pricing if the consumers are given a choice to buy or not to buy while on the plane?

Please keep up your good work so that more people can travel with AirAsia.
Best regards and wishes, all staff of AirAsia, a very Happy New Year!

I would like to thank AirAsia for allowing us to travel more frequently. I used to travel by plane once a year, just to go back to Penang. I must say the warm, friendly cabin crews give me confidence while flying. The food tastes good as well and the interior is VERY CLEAN. I also stress to all staff of AirAsia – do not be bothered by what people say ... they won’t know if they have not tried it. I strongly support all of you. Keep on flying the no frills up high! God bless and God speed!

Johan Cheong
Sierramas, Sungai Buloh

Dear AirAsia Team,

Recently I took my kid for a round trip to Penang. He has been asking me to take him on a plane (he is only 3 1/2 years old). Looking at XXX's rates, it’s not feasible for me to take him, just so he can experience flying.

How wonderful it was for my kid after the first flight! In his words, “The red airplane is my favourite!” Also, thanks to all your crews; they are really courteous and helpful. The quiz games on board the plane are very innovative - makes it a great way to fly!

Thanks for having such affordable fares to make a kid's dream come true! Now everyone can really fly!

I am taking him to Kuching next June '04! Do keep up the promotional fares!

Best Regards,
SKY

I travel a lot to KL and AirAsia's schedule for SBW-KUL 1005 is convenient for me. Last week I flew AK341 from Sibu to KL for a meeting. I was really impressed with one of the check-in staff, Christina. I saw her handle her job from the check-in counter to the boarding hall and even in the aircraft. A small girl like her can run around and do all the jobs! I don't see other airline staff doing this. She is friendly, polite and has a very good memory. At the boarding hall she greeted me by name and led me to the front queue with young passengers (children) as I am elderly and should be treated with priority. She is doing a good job with other staff at the boarding gate.

The next day, I returned to Sibu with via MAS. Again, I saw her assist passengers ready for boarding at Gate 3. I passed through Gate 3 on arrival and she greeted me with a smiling face although I was not an AirAsia passenger. I didn't feel any jetlag that morning after she gave me a sweet smile! AirAsia should have more staff like her.

I am really happy and comfortable with the service. I wish AirAsia all the best and keep up the good work!

Tiong

Hello to the Staff and Cabin Crew of AirAsia!

A note to say how very pleased my family and I are with the staff and cabin crew of AirAsia! They really know how to deal with passengers and I am really satisfied. The warm and friendly crew members are professional in their approach towards work especially during flights. I am encouraged by my experience and extend a compliment to AirAsia! To the pilots of AirAsia, I feel proud and great in every flight - I love the way AirAsia lands … very smooth and safe, as if I never landed! Frankly, unlike XXX pilots who are not as good! In addition, XXX cabin crew is not friendly at all! Moreover, with AirAsia, families need not go through much hassle - just book online – easy and simple!

Keep up the good work, guys! AirAsia is the best!

Thanks,

Marieati Ibrahim

Hi Mr Fernandes!

A piece of good news … after sending the last email, I was immediately contacted by an En Azuar Karim who asked me when was a convenient time to deliver the replacement bag to my house. He not only showed up on time as promised, but also with a smile on his face in spite of the late hour (10.00 pm) and a long day behind him. His attitude and demeanor are definitely assets to the company.

Thanks for letting everyone fly. I'm looking forward to logging more air miles with AirAsia.

Regards,
Adrina

I would like to extend my highest compliments to the crew members of AK202 for the best service and great-tasting meal! I would also like to wish AirAsia all the best in maintaining high standards for the future. Again, congratulations!

Regards,
Megat Syaghir Farree @ Neil B Ahmad

I just want to compliment the AirAsia cabin crew for a job well done during my flight from Kota Kinabalu to Kuala Lumpur on October 7, 2003 on flight AK 331.

Special compliments to Cabin Crews Francisca Ng, Nor Lily and Mohd Noor - they were simply caring, friendly and gentle to passengers onboard, always serving with a smile. They did not mind taking time to assist passengers with their luggage, personally explaining safety equipment to passengers with children, even before the general safety briefing. Each of them took a moment to thank the passengers with smiles while guests left the aircraft.

I think AirAsia should be proud of having such wonderful Cabin Crews and I thank you for making my flight experience such a comfortable and most memorable one.

Keep it up!

Leong

Thank you for offering fair fares for all of us to travel by. With the low fares offered by your company, I can now fly to KL whenever I want. As opposed to the last time when flying to KL costs us RM500.00 plus, we can now get to KL at RM200.00.

I am really happy with your service. Keep up the good job and I hope more promotions will be coming in.

Jac

I was flying from Kuching to Kuala Lumpur yesterday afternoon on flight AK743. I am sure a lot of other Malaysian travellers like myself will agree that you are one of the best CEOs who really "turun padang" to serve together with the staff and at the same time, observe if there are any problems or new suggestions for further improvement. You are really great and I hope more bosses will follow suit. If it helps you remember, I was the guy who said I am an AirAsia member; I was seated next to the lady who spoke to you (she works in RHB). Because of you, AirAsia will definitely expand further. Sybas, Tony, and regards from the land of the hornbills!

Ruis

I just couldn't believe my ears when I first heard about AirAsia and the fares they offer. At first I thought it was ridiculous. I just couldn't imagine the type of service I would be getting if I were to use the new carrier. I was prejudiced.

One day while I was heading for the luggage collection area in KLIA, a stewardess in red uniform came from the opposite direction and greeted me with a smile. What a surprise I had when I saw her tag indicate "AirAsia." I really didn't expect AirAsia staff to be so kind. I thought price was directly related to quality.

Last week, when I went to Langkawi for a vacation, I decided to give AirAsia a try - just to be fair. Boy, was I speechless. The service that Ireceived compared to the amount that I paid, was more than value for money. I observed the treatment the crew gave was better than what I've seen before while travelling domestic. AirAsia really cares for the elderly and children with much consideration. I believe the hearts of all passengers were touched; AirAsia's cabin crew were passionate and tolerant.

One thing's for sure, you will learn to appreciate AirAsia once you have had them handle your travelling needs.

I certainly can fly with AirAsia."

Alisya

I really like how AirAsia utilises the red colour. The souveniers on offer are attractive. In fact, I just bought myself a red cap during my recent travel to Langkawi via AirAsia. Maybe AirAsia would consider including other types of souveniers such as mouse pads, toileteries, pens, neckties and tie-pins.

With reference to your website, I propose that AirAsia includes more items to download, possibly a signed photo of each crew. Maybe AirAsia could also organise an annual award for their crew based on web votes from guests.

All in all, congrats on a job well done!"

Alisya

To Air Asia,

I want to express a million, billion thanks to the Management of AirAsia for the new flight from KL to JB. I've been waiting for this promotion for about 2 years now and AirAsia has made my dream come true.

For your information, I work in UKM (ATMA) as a Social Research Officer and I have an account at AirAsia's website. Travelling from KL to JB is really boring. Though I drive a Perdana V6, it takes about 3 to 31/2 hours to reach JB. The last time I used MAS, the price, as you know, is likened to slaughtering a customer's neck. If I use your new promotion to JB, the cost is just the same as travelling by car. At the same time, I can save time and will not get tired or exhausted.

Now I can smile and just as I promised myself, I'll always use AirAsia as my main flight and will tell friends and colleagues to use AirAsia too. I love Air Asia!

Ahmad Rizal Mohd Yusof
Social Research Officer
Institute of The Malay World and Civilization (ATMA)
UKM.

Hi there! I am writing with reference to Ms Azlin (Reservation). I am very happy AirAsia has a staff who is cheerful, professional, and with very good memory of her clients! I hope all AirAsia staff can learn and benefit from the positive attitude demonstrated by Azlin. I wish AirAsia all the best and good luck to Azlin!

Regards,
Ganesh

First of all, I would like to congratulate your company for having a good vision and for being able to, in such a short time, turn around the airline into a profitable one. It was hard to believe but after seeing a high level of commitment shown by all your staff, be it on ground or inflight to serve your customers to the best of their abilities, I began to see why.

In my experience in dealing with all of them, I thought I should single out one person who showed an exceptional commitment to serve her customers to her very best. She is none other than your Cik Roshayati Rokbi. Her charm, quickness to respond and willingness to listen and interact, impressed me and everyone around her. Since I fly AirAsia quite often, I have had the chance to be served by her several times and have seen her consistency in performing her duties well within her means.

I must say that I really admire your company and with the kind of efforts each of your employees is demonstrating, I am sure this company can go far.

Thank you.

Best Regards,
Nik Ariff Nik Omar
Executive Director
ePemaju Sdn Bhd
(Flight AK642, KUL-AOR 7:20 AM 26/08/20003)

We have just come back from a 3 week visit to Malaysia - a friend of a friend recommended we use AirAsia for our internal flights which we did and were, by and large, very satisfied with it.

We flew from KL to Kota Bharu for our first trip; our second was from KL to Kuching and our last was KL to Penang.

All the planes were clean and well-maintained. The staff were easily recognisable in their smart uniforms and were all very friendly, courteous and helpful. It was nice to board the plane to some decent pop music instead of the irritating piped "muzak" some airlines use (e.g. XXX Air!).

Flying AirAsia made our travelling much easier and quicker and came well within our strict budget. At no time did we feel we were "roughing it" using this airline. All the flights were booked via the Internet from the UK well before we arrived in Malaysia and this made the whole trip very smooth and easy. The website is easy to negotiate and is well designed.

We met up with a number of fellow European travellers during our time in Malaysia and were able to recommend they use AirAsia for internal flights. Several of them had used other airlines and had paid considerably more than we had - they were very envious of us!

We are more than happy to recommend AirAsia to anyone travelling within Malaysia and we wish it every success for the future. When we return to Malaysia, as we most definitely will, we will use AirAsia again. Please feel free to post our comments on your web site!

With thanks and very best wishes
Liz James & Andy Dobson

1. I love the fact that you guys practise pre-boarding for those with families. It's something that XXX is supposed to do but seldom does. With the kids in tow, that was a big plus for us.

2. Your agents at KLIA are polite, well-trained and interact well with passengers. Certainly more personal than XXX’s cabin crew. It's evident they help direct passengers to empty seats as the cabin fills.

3. When the cabin crew goes up the aisle with the clicker/counter, it would be a lot easier to count empty seats - business is booming!

My only other experience with a no-frills carrier was with YYY in the early 80s (USD25 NY to Boston) which was a total disaster. This was the complete opposite, which may explain why AirAsia is thriving and YYY is history!

Good experience on AirAsia!

Don Lim

Alex Lee

Siti Noormala

Firstly, kudos to AirAsia for even starting the airline! Though I do not consider myself a frequent flyer (yet), I feel I must tell you what I think, having flown AirAsia and perhaps, if I may, humbly put forward several suggestions.

Positive Notes:
1. Brilliant pop music - this is a real change from a local international carrier's dreadful, slow ones
2. Uniform - stylish and young, the red is strong but effective and can be spotted miles away
3. Food on board - I must say your sandwiches are fresh, crisp and tasty.
NB : Crew should do more to deter passengers from bringing outside food on board (e.g. to announce together with the prohibition of using mobile phones on board). Reason - the smell is terrible!
4. Call service staff - very efficient and polite. Decision makers on the spot.
5. Boarding - practise early boarding for families, the wheelchair-bound, senior citizens etc

Lastly, you should consider adding this as one of your selling points:

Fact - a local international carrier charges full fare for less than 3 nights' stay (unless you are a senior citizen or child). With AirAsia, you can choose to depart and return within 1 day at a fraction of XXX's fare. This is one of the main reasons I fly AirAsia - to be able to pop into Kuala Lumpur for the weekend!

Thank you for your kind attention.

Ms Denise Koo

I flew AirAsia some time in May 2002 from Penang to Subang. I only sent in this compliment now because after flying with so many other airlines, you are No 1 for custormer service and punctuality. No other airline, be it high-cost or no-frills, can match AirAsia's standards! Even the cleanliness of the interior of the plane and the smell of AirAsia's WCs are much, much better than other airlines! Now for a suggestion. People in the south of Malaysia are missing out on your flights. Please press for routes to Johor Bahru (JB)! This will encourage more domestic tourists from JB to travel and boost the economy on the whole. In addition, I think Singapore is also missing out. We all know that Changi is an expensive airport to land in, but we also have Seletar airport. Maybe you can try to fly a few routes out of Seletar? My wish is to fly AirAsia from Seletar (Singapore) to Penang. The food (especially laksa) and culture of Penang attract me, but the only economical way to travel up north is by coach. Please give me a more sensible alternative and keep up the good job and bright smiles!

Malcolm Boey
Student - Singapore

I am a Malaysian living in the US and am coming back to KL for a vacation. I just booked a flight from KL to Penang (via the net). Your prices are CRAZIly cheap.

The only airline in the US that's making money is Southwest Airlines. Why?
Because they also offer no frills and FUN flights. Just like you guys.

Just to let you know, a full tank in my Mercedes costs the same as 2 people flying from Kuala Lumpur to Penang. Heck! I'm flying to Penang in the morning and coming back at night just for the fun of it! (It was too cheap to spend a night in a hotel in Penang!) I call it the AirAsia mentality. Here are several suggestions to make it more FUN for people flying with you that works GREAT in the US.Have the pilots or the cabin crew crack jokes over the intercom.

An example you can use:
This is your pilot speaking. We will be taking off from Kuala Lumpur International Airport (KLIA) and reaching Penang in about 45 minutes.Because of the rates we are offering, there is a passenger delivering an important parcel to a friend in Penang through this flight. He figured it is cheaper to take the flight than sending it through DHL.

And here is a promotion you can consider: (Southwest is doing this and it's WORKING WONDERS!)
Collect 10 credits and earn a free one-way travel (maybe just in Peninsular Malaysia). Each flight is worth 1 credit. You don't need to set up a fancy system. Just create a card to give the passengers and get them to stamp it everytime they fly.

Trust me. This is a seller. I want to see AirAsia succeed.

Srikanth Siva
Iowa,USA

Your response system is quite impressive, fast and you really did answer all my queries.
I surely am going to use your services (flights & holidays) soon. You can bet I'll be checking your website regularly. In fact, I've seen some new stuff today. You really keep updating the website; that's really interactive!
You truly are a pioneer in revolutionizing the art of travel ... more power!

June B

Dear Tony Fernandez,

You have an extremely commendable company and thank you for doing a wonderful job on revolutionising domestic air travel.

On Sunday - 18 May, my family and I returned to KL from Langkawi on AK623. As we walked out of the plane at KLIA, we asked the steward if he could retrieve our baby stroller from the cargo hold, to which he reacted like Lindford Christie, getting off the blocks by literally bolting out of the door, down the ladder to the tarmac, and within 2 minutes, back with our baby stroller! I don't know how he found the right one as there must have been at least 5 other babies on board! You may think this ordinary act to be of no importance, but it is extremely significant in comparison to other airlines.

One last point - I don't mind the free seating but Malaysians obviously act blur even when your staff announce "families to board first." Suddenly, everyone stands up and rushes to the door! An idea - could you possibly hand out different coloured ticket stubs to families? For example, families can get red tickets whilst passengers without kids get the blue tickets. Moreover, this is easy to do during check-in. At the gate, your staff could announce, "All those with REDs come to the door first and everyone else remain seated." This way, your staff can send the cheating blues to the back of the queue!

Weng Yew Ho
Director - ABN AMRO Corporate Finance Malaysia

I would like to take this opportunity to compliment you on your professionalism, excellent service and very friendly and helpful cabin crew, with particular reference to Ms Angelina and Ms Juhanna for their caring attitude on AirAsia flight AK 745 from Kuching to KLIA on 18 May 2003. I am very impressed with everything by AirAsia. Keep up the fantastic job.
Thank you AirAsia, for "Now Everyone Can Fly."

Zulkifli Md Jaminain

I have been a regular AirAsia customer. I frequently fly the Penang - Kuala Lumpur sector. Having met so many flight crew members (from many airlines), top marks should go to Angelina (Flight Stewardess) and Putra, the staff in KLIA. Both of them give meaning to the concept of human touch in customer service. There is no robotic smile, and their support is truly commendable. In one instance in KLIA, a number of passengers were getting quite agitated due to flight delays. Once Putra had finished with them, they were all smiling and happy. Every time I board an AirAsia flight, there is always one stewardess I long to meet because of her excellent in-flight warmth and service: Angelina. Kudos to, in my eyes, Air Asia’s top airport staff and cabin crew.

Gopal Sambamurthy
Penang

Last Saturday I took the early morning flight on AirAsia to Kuala Terengganu.

For the price I paid I was not expecting much from the airline. But to my surprise, I found the experience delightful and I wish to congratulate you and your team for the excellenct service from ground staff right up to the cabin crew.

I was well received from the moment I approached the check-in counter at 6.15am. It is usually not easy to find someone smiling at the counter at that hour. The staff was fast, efficient, friendly and polite.

While boarding we were greeted by warm, friendly cabin crew in dashing red outfits. Mr Hew, I believe AirAsia acts as a benchmark for excellent service and hope you and your team will continue to provide service Malaysians can be proud of.

Regards
Mussadikh Meah

I would like to take this opportunity to congratulate your staff on their professionalism.

On two occasions over the past few weeks, a member of my family used your air service. The telephone staff was very efficient and friendly, informative, and easy to understand. The confirmation by email was very prompt and detailed.

We were fortunate to be able to make use of your special deals. Thank you.

Congratulations, and keep up the good work.

Mrs Robyn McIntyre

I’m referring to the incident on March 27, 2003 when I flew with AirAsia from KLIA to Alor Setar on Flight AK642. When I reached the destination, to my surprise, the luggage was not on the same flight.

I was referred to the AirAsia office at the airport and they informed me my luggage was left at KLIA and that I could only get it by 3.30 pm. Naturally, I was furious and panicked as my next journey was to Haadyai, Thailand and I had nothing else on me except whatever I was wearing on that day.

To cut the story short, they asked me to go ahead with my plans and offered to deliver my luggage to my hotel room in Haadyai. Initially, I found that too good to be true, considering the distance and so on, but I went ahead anyway. Halim and Ozlyati gave me a ride to the bus station and made the bus arrangements as well.

At about 6.15 pm, I was very glad when two people in AirAsia uniforms turned up at my hotel room door with my luggage. I had nothing else to say except “thank you,” and honestly, I was impressed and delighted. I never thought they would go that extra mile to please a customer who bought a low fare ticket. They even had to rush to Perlis for the border pass they did not possess.

I am indebted and grateful to these extraordinary personnel – Ozlyati Othman, Ernizam, Mohd Izuan Sulaiman, and Halim - of whom without their efforts, would have caused my holiday to be a real disaster.

I strongly believe AirAsia should reward these “real company assets” to boost their morale and to be an encouragement and good example to other employees.

Once again, thank you and I assure you my future domestic travels will only be with AirAsia.

Yours truly,

Chef Zamzani Abdul Wahab
Lecturer
School of Hotel & Tourism Management

Compliments to the AirAsia Team for delivering excellent air transport services. I am a frequent traveller with various airlines to domestic and international destinations, and having flown AirAsia on three sectors in the last one month - KUL/LBU, KK/KUL, KUL/LBU - I would like to share my experiences with other travellers.

1. AirAsia is always on time. Keep up this positive habit as we, customers, perceive that AirAsia is a highly disciplined team. Therefore, we have more confidence in your business.

2. The free seating arrangements are conducive to travellers.

3. Cafe on the Clouds tags fair prices for foods that are served on the plane. On average, a passenger may spend a reasonable RM 10.00 per meal.

4. AirAsia cabin crews serve with big smiles - just the way Malaysians do

5. Ticket prices are extremely attractive. If you plan your trip in advance, you may pay 75% less than competitor airlines. (This is equivalent to two AirAsia return trips as opposed to a single journey with a competitor.)

So why will customers not use AirAsia? Keep up the good work and one day we will enjoy AirAsia's extended services to international destinations with excellent commercial value.

Wahid
Labuan

Your service is excellent. Though you only serve domestic routes and at very low prices, your service is far better than MAS which I find too snobish at times. Keep up the good work, Air Asia. It is really a value for money airline!

Ruth Yeoh

I purchased AirAsia tickets to attend Jay Chow's "The One" grand concert.

Yes, with AirAsia's low fares, we can, in future, cross the borders to catch favourite artistes - live and in person! I also find AirAsia's internet purchase facility user-friendly. Here's wishing AirAsia an expanding business, both in the local and international front.

AirAsia is my preferred airline!

Cheers,
Steven Lean Soon Chai

Although I am a frequent air traveller, my wife and I took out the Sutera Harbour Air Asia package recently but unfortunately on our return flight 709 on 19 March 2003, our luggage was left misplaced and being the first time ever having this unpleasant experience, your customer service personnel, Mark Andrew took pains to assure us that he will help trace our luggage and he in fact rang us in the same evening to inform us that our luggage came in on the later flight, which was good assurance otherwise we
would be still upset as a lot of our personal belongings were in the luggage. He even made arrangement to meet us the next day to hand over the luggage personally so that any longer delays would not happen. Although the initial experience was unpleasant, the prompt personal service
did make up much for it. I feel obliged to let you know of the service rendered by Mark.

Yours sincerely,
Leong Swee Yew

Sometime last week I took your service for the first time flying from K.Terengganu to KL enroute to JB to catch a flight from Singapore to Bali the next day.

Imagine my distress when I discovered my baggage was missing and knowing full well that AirAsia does not fly to any of the forward destination I was heading for.

However the outstanding service of your ground staff especially Farah, Mark and Faeezah (I hope I got the spelling of your names right) made what would have been a disaster a rather pleasant surprise. It also makes a misnomer when the term ' no frills airline' is applied to you for certainly the quality of service by your ground staff is anything but no frills.

Keep up the goodwork AirAsia.

Albar SM

Just a note to say excellent customer service to your check-in guy Shan this evening (2 March). He was checking my wife in for the 9.35pm flight to Penang but could not find her name on the passenger list. We had a confirmation number but either us or your online system had somehow got her booked for the afternoon 3.15 flight, which of course she was now recorded as a no-show. He was excellent and said he'd do his best to sort it out, and he did. He got my wife onto the 9.35pm flight at no extra cost.

Most impressive service from a very pleasant guy who handled the whole incident very professionally and deserves a pat on the back from you.

Cheers
Michael H Davies

Dear Airasia Cabin Crew,

Your services are splendid. Although you only serve domestic routes but your service is better than MAS which i found them too PROUD & SNOBISH. Keep up the good work air asia.

June Loo

My recent Pulau Perhentian trip cost breakdown:

KLIA Transit from Tasik Selatan station to KLIA: RM 26.50 one way
Taxi transfer from Kota Bharu to Kuala Besut: RM 49.00 one way
Boat transfer from Kuala Besut to Pulau Perhentian: RM 30.00 one way

and

Air ticket from KLIA to Koto Bharu: RM 19.99 one way! Unbelievable!

Love the booking thru internet. It is so easy and hassle free. And the ticketless system works like a charm. I don't have to worry about losing my ticket anymore. Just have to pack the bags and go!

Big thanks to AirAsia. My holiday - priceless! AirAsia is really a true Malaysia success story!

A very satisfied customer,

CW Ye

Dear Airasia Cabin Crew,

Your services are splendid. Although you only serve domestic routes but your service is better than MAS which i found them too PROUD & SNOBISH. Keep up the good work air asia.

June Loo

My name is Abdul Aziz bin Abdullah, Captain (Merchant Navy), a Malaysian working with the Marine Department, Brunei Darussalam . I "experimented" with your service for the first time by taking a flight from Labuan to KLIA on 02/03/2003 and back from KLIA to Labuan on 15/03/2003. I must say that I am more than satisfied with the whole gamut of your operations, and, as a Malaysian who acknowledges such sterling performance I have posted, via email, the following to the "Letters to the Editors" column of "THE STAR" and the "NEW STRAITS TIMES" newspapers on 16/03/2003.

I do hope that they find it fit for publication. Well done, keep up the superb work and NEVER disappoint your passengers!

Best regards,
Capt. Aziz

<Commence letter sent to newspapers>

Well done, Air Asia!

After having read so much about the emergence of "Air Asia" I decided to give it a try by flying into Kuala Lumpur from Labuan and back.

Fully understanding that it is a “no frills” airline, I was expecting a service where the flight would be inordinately delayed (as narrated by a taxi driver who ferried me to the airport in Labuan!), the aircraft to be unduly cramped, service on board atrocious and cost of meals sold to be exorbitant.

To my surprise, I discovered that from the moment the “on-line” booking was made to the point of my safe return to Labuan, it has been an exceptionally wonderful experience indeed!

“On-line” bookings not only offer details of flight available on that particular day but provided options for two (2) other subsequent days where the fares may be lower than on the day one initially planned to travel.

Air Asia’s staff at the check-in counters were indeed courteous and diligent. The three (3) stewards/stewardesses on board performed well with a sense of true professionalism.

Meals offered for sale on board were reasonably priced. The absence of first/business-class section helped make the aircraft appear more spacious.

And, the best thing was there were no “inordinate” delays in my case – the plane took off on time at both ends. As such, based on this experience I must congratulate all those far-sighted entrepreneurs for making this airline available as an alternative for domestic travel.

Indeed, if there were any adverse comment to be made then it must be towards the attitude of the staff of OTHER entities with which Air Asia’s personnel have to regularly liaise with towards ensuring smooth passengers’ embarkation/disembarkation and baggage collection.

For whatever reason, the impression generated is that they are rather uncooperative towards this budding airline that provides yeomen services to those who may never had a chance to fly if not for the admirable efforts of these risk-taking entrepreneurs!

Well done, Air Asia, and lets have more such alternatives in other industries too.

Capt. Aziz
Brunei Darussalam

Thank you for the customer-friendly officers in helping me to change my flight details, which I have errornously made during my first experience in e-booking. Keep up the good work and we are really glad for the extra-mile which Air-Asia have given to traveller like me. Cherio!

Sonny Loo

I am a frequent domestic air traveller and I had the pleasure of travelling on one of your flight from Labuan to KLIA on the 5th of March 2003. Due to some unforseen circumstances, I arrived just in time for the flight but my luggage had to be left behind and forwarded to me the following day.
Although I was a bit worried, nevertheless Ms Lina from your Labuan office was so reassuring to the point of giving her own personal handphone contact number. Other than the very pleasant smiles from the flight steward and stewardess, the flight was on time and pleasant. The following day, Ms lina
contacted me to collect my luggage from KLIA. Here, I would also like to thank your extremely helpful and dedicated staff at KLIA which I only manage to obtain the name of the ground staff by the name of Mr. Putra with which I manage to collect my valuables.

By encountering this experience, I have come to the conclusion that the people working in your airline have a very clear and dedicated mission of excellent service to the customer as well as projecting the right helpful, friendly and sincere image which some people have come to associate with high class and high price travelling. I can only see one direction and that is success and more success for your company by winning over the customer's heart.

Once again, thank you and I hope to travel more frequently on your airline
as you add more destinations.

Joanne Tan

While Air Asia portrays a no-frills flight programme, I'm glad to note that the attitude of their employees exceed expectations.

I'd like to point out in particular, Flight Attendant Fadzli (hope the spelling's correct) on FLIGHT NUMBER AK742 on 25 January 2003 from KLIA to Kuching.

Ameer Suresan

I flew Air Asia just before Chinese New Year from Miri to KL return and I was very impressed with everything to do with Air Asia - I now recommend your company to all my friends here in Brunei. I am a British citizen married to a Chinese Bruneian and am delighted that Asia now has a low cost no frills company like Ryan Air and Easy Jet in my home country UK.

I was speaking to your air hostess, who was very helpful, about aspects of your business but he could not answer all of them so he told me to email you and that you would answer my questions that he could not. So here are my questions and a few suggestions:-

1. When is Air Asia going to start flying to China and Hong Kong? Where will the flights be from KK or KL? Which Chinese cities will you fly to?
2. Are you planning to fly to Vietnam? If so to which cities?
3. Are you going to have flights out of Brunei?
4. Do you plan to fly from Miri or Labuan to KK without going via KL?
5. This is my biggest question come suggestion. I really want a no frill flight to the UK is this going to happen? I am sure that this would be very popular and would really open thing up as from there you could connect with the other no frills airline to many European destinations. Why dont Air Asia, Ryan Air and Easy Jet work together! If you had a no frills low cost flight to the UK I would be sure to book with you each time and there are so many UK expats in Brunei (with Shell, British Army, Teachers etc) and KL that I am sure you would have an excellent market.

I am delighted that you have opened up this chance to fly cheaply within Malaysia - keep up the fantastic work.

A very happy customer who will fly Air Asia when ever possible.

Adrian Sellgren

I and my family say big thanks to Air Asia because from now onward we do not have to think twice before we travel. I sincerely hope this special offer will continue this to show that Air Asia is sincere and care our fellow raya'at Malaysia. Thank You.

Danny Lo

I am a frequent flyer of your good service and wish to compliment all of you for your success. During each flight I could see the dedication of your staff. I believe your success is not just in terms of managing an airline, making reasonable profit and charging reasonable price. More than that, having you being around, more people will travel and this in itself sparks business in terms of land transport, lodging, food etc etc. Business people who are able to travel more frequently would be able to cut more deals and thus, contribute to the nation's development. I have no doubt that, the nation's economic growth this year and the years to come would be partly contributed by your service, enabling more people to travel and business to grow.
Keep up the good work and always, keep the price down, as you have always been doing and i am sure you will grow along with the growth of the nation.

Dr Alzamani Mohammad Idrose