Available documents
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After doing Self Check-in, what changes can I do to my booking, can I add meals and seat? When is the latest I can do this?
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Can I change destinations once my booking is confirmed?
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Can I change meals that I have pre-booked?
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Can I change the name on my ticket?
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Can I change the time or date for my flight?
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Can I choose separate seats which are not side by side?
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Can I make a one way booking?
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Can I still add an infant after web check in?
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Can my personal details be saved so that they can be automatically populated every time I make a booking?
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Do I have to fill in my name as per passport during the booking?
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How can I find out the local time of arrival at the destination I am headed to?
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How do I add my favorite cards to Manage My Booking for payment?
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How do I add or change my telephone details?
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How do I change flight dates and time?
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How do I change my AirAsia member options, settings and contact details?
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How do I check the status of a flight?
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How do I know what fare class I have booked, and what rules are applicable?
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How do I make changes to my booking if I have paid using Direct Debit?
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How do I make payment online for a flight change on my itinerary?
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How do I obtain seat numbers for the flights that I have booked?
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How do I print my online travel itinerary?
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How do I receive my tickets?
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How do I retrieve and view my Travel Itinerary?
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How do I save my friends' and family's contact details in Manage My Booking?
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How do I update or amend my passport details in my booking?
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How should I fill up the guest contact details?
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I have added meals and baggage to my AirAsiaX flight, what happens when I upgrade to Premium?
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I want to know the latest conversion rate.
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I want to reselect the website language.
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If I am part of a group booking but want to upgrade myself to Premium on AirAsia X flights, how do I do this?
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If I have an alias or a second name, which name should I use during booking?
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Is it possible for me to insert a single word name during booking?
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NEW Add Infant - Effective 31st January 2013
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NEW Divide Group Booking - Effective 31st January 2013
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Occasionally, my attempt to book online triggers a web error message. What could the possible reasons be?
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What are the conditions should I change my flight?
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What happens to my AirAsia Travel Protection if I were to change flights?
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What is "Manage My Booking"?
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What language can I use when filling in information on your website?
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What should I do if my itinerary record is locked?
Top 5 FAQs
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If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?
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After doing Self Check-in, what changes can I do to my booking, can I add meals and seat? When is the latest I can do this?
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Web Check-in Video
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Do you provide free check in baggage allowance?
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What is the procedure for the collection of baggage?
Latest News
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Zest (Z2) Bookings on www.airasia.com
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IMPROVEMENTS TO REFUND PROCESS
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CIMB Clicks Direct Debit Service Interruption - Monday 20th May 2013
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AirAsia cancels 4x weekly Kuala Lumpur - Da Nang route - Effective 10th June 2013
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WELCOMING “XAKURA BLOSSOM” INTO THE FAMILY - AirAsia X receives its 10th Airbus A330-300
