Available documents
-
How do I make flight change for only one guest in a booking?
-
How do I split passenger names in my booking into separate bookings?
-
I accidentally left my belongings at the security check point, how do I get it back?
-
I have not received my refund, what do I do now?
-
I was given a case number instead of a confirmation to my flight. Is my booking successful?
-
What happens if I make a double payment or double booking?
-
What is the AirAsia X Premium Line?
-
What should I do if my booking status is 'Pending'?
Top 5 FAQs
-
If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?
-
After doing Self Check-in, what changes can I do to my booking, can I add meals and seat? When is the latest I can do this?
-
Web Check-in Video
-
Do you provide free check in baggage allowance?
-
What are the rules for hand carried baggage on board?
Latest News
-
Zest (Z2) Bookings on www.airasia.com
-
IMPROVEMENTS TO REFUND PROCESS
-
CIMB Clicks Direct Debit Service Interruption - Monday 20th May 2013
-
AirAsia cancels 4x weekly Kuala Lumpur - Da Nang route - Effective 10th June 2013
-
WELCOMING “XAKURA BLOSSOM” INTO THE FAMILY - AirAsia X receives its 10th Airbus A330-300
