- How do I make flight change for only one guest in a booking?
- How do I split passenger names in my booking into separate bookings?
- I accidentally left my belongings at the security check point, how do I get it back?
- I have not received my refund, what do I do now?
- I was given a case number instead of a confirmation to my flight. Is my booking successful?
- What happens if I make a double payment or double booking?
- What is the AirAsia X Premium Line?
- What should I do if my booking status is 'Pending'?
Top 5 FAQs
- How do I contact AirAsia? (For Complex Questions, Complaints or Compliments?)
- Can I increase my baggage weight?
- What are the rules for hand carried baggage on board?
- Can I change the name on my ticket?
- If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?