- How do I make flight change for only one guest in a booking?
- How do I split passenger names in my booking into separate bookings?
- I accidentally left my belongings at the security check point, how do I get it back?
- I have not received my refund, what do I do now?
- I was given a case number instead of a confirmation to my flight. Is my booking successful?
- What happens if I make a double payment or double booking?
- What is the AirAsia X Premium Line?
- What should I do if my booking status is 'Pending'?
Top 5 FAQs
- Multi-city booking option for AirAsia X - effective 7th August 2014
- roKKi Wi-Fi Service - effective 20th August 2014
- Red Carpet Service for all flights departing from Kuala Lumpur (klia2) terminated from 10th July 2014
- Self check-in kiosks unavailability at Kuala Lumpur International Airport 2 (klia2) - effective 22nd June 2014
- Revision of AirAsia Insure Travel Protection rates and benefits from 12 September 2014