Available documents
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Are there any additional charges for guests on wheelchairs?
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Can I bring a lifejacket/vest?
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Can I bring my own oxygen device or other medical equipment onboard?
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Can I bring my own wheelchair/mobility scooter or walking frame?
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Can I bring my wheelchair on board?
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Can I fly if I need oxygen onboard?
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Can I travel if I have a minor case of an infectious disease/skin condition?
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Can I travel with a broken limb in a cast?
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Do guests with diabetes need to make any special arrangements to travel?
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I am disabled, blind/visually impaired or have reduced mobility. Do I need to travel with a companion?
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I am pregnant. Can I still fly?
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I carry controlled drugs and / or medical items for my medication. Can I carry this onboard?
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I have impaired mobility (may need wheelchair), hearing or sight. Can I get assistance from AirAsia for my flight?
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If I have a medical condition, or have recently had an operation, can I still fly?
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Medical conditions / illnesses that do not require proof of medical certificate to fly
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What if I have developed a medical condition while travelling, can I still get on my return flight?
Top 5 FAQs
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If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?
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How do I contact AirAsia? (For Complex Questions, Complaints or Compliments?)
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After doing Self Check-in, what changes can I do to my booking, can I add meals and seat? When is the latest I can do this?
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Do you provide free check in baggage allowance?
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What are the rules for hand carried baggage on board?
Latest News
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UNBELIEVABLE DEALS TO COMMEMORATE THE UPCOMING LISTING OF AIRASIA X - 11th June 2013
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NEW ATM Payment Option for Indonesia domestic and international flights - Effective 13th June 2013
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Changes to Philippines Flights
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NEW Refund Process - Effective 7th June 2013
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Tourism Authority of Thailand, Visa and AirAsia Celebrate 15 Years of Partnership with the “Amazing Thailand Grand Sale 2013”
