Available documents
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Can I bring back Zam Zam water with me on AirAsia flights?
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Can I bring flowers onboard?
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Can I bring footballs and/or rugby balls on a flight?
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Can I bring liquid on board?
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Can I bring my bicycle?
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Can I bring my diving equipment?
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Can I bring my golf equipment?
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Can I bring my own food on board?
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Can I bring my pet / animal / guide dog on board?
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Can I bring my racket on-board?
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Can I bring my ski gear or snowboard or surfboard?
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Can I carry cremated human remains (ashes)?
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Can I carry guns and ammunition on flights to or from Indonesia?
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Can I carry my wedding dress in the aircraft cabin?
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Can I check in my TV?
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Can I check-in baggage without pre-booking Supersize Baggage?
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Can I check-in valuable or fragile goods?
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Can I purchase a Hot seat / Standard seat after I have completed my booking?
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Can I reprint my boarding pass?
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Can I share baggage weight with another passenger if it is under one PNR/booking?
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How do I pack sports equipment?
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How do I pay for sports equipment fee? What are the fees?
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How early do I need to come to the Airport after performing Self Check-in?
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How many bags can I check in?
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Identity
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If I exceed my pre-booked checked baggage weight, will I be charged?
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Is everyone entitled to use self check in service?
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Is fresh produce or frozen seafood accepted onboard?
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Is there any luggage storage service at LCCT?
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Kiosk check-in Video
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Mandatory 15 kg Baggage for Indonesia Domestic (QZ) Flights - Effective 8 November 2012
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NEW Web Check-in Validation Rules - Effective 24th November 2012
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Security Inspections
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Web Check-in Video
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What are the baggage dimensions for checked baggage?
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What are the rules for hand carried baggage on board?
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What do I need to do when I arrive at the airport, to make sure I board my flight on time?
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What do you define as blunt instruments?
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What do you define as chemical and toxic substances?
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What do you define as explosives and flammable substances?
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What do you define as guns, firearms & weapons?
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What do you define as pointed/edged weapons & sharp objects?
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What happens if I miss my flight and am in the boarding hall?
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What happens if I web/self check in without a prebooked seat?
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What happens to my baggage upon check-in?
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What is AirAsia's Red Carpet Service?
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What is Self Check-In?
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What item are prohibited from being carried on board the aircraft?
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What items are prohibited in checked in baggage?
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What sports equipment is not allowed to be checked-in?
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Where is AirAsia's Red Carpet counter?
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Which sports equipment can we check in as regular baggage on AirAsia?
Top 5 FAQs
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If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?
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After doing Self Check-in, what changes can I do to my booking, can I add meals and seat? When is the latest I can do this?
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Web Check-in Video
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Do you provide free check in baggage allowance?
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What are the rules for hand carried baggage on board?
Latest News
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Zest (Z2) Bookings on www.airasia.com
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IMPROVEMENTS TO REFUND PROCESS
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CIMB Clicks Direct Debit Service Interruption - Monday 20th May 2013
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AirAsia cancels 4x weekly Kuala Lumpur - Da Nang route - Effective 10th June 2013
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WELCOMING “XAKURA BLOSSOM” INTO THE FAMILY - AirAsia X receives its 10th Airbus A330-300
