- My flight has been rescheduled, do I still need to arrive at the boarding gate at the original scheduled time?
- One or some of the guests cannot make it for the confirmed booking, will the rest be affected during boarding?
- What happens if I cannot make my flight?
- What security restrictions are in place for hand carry luggage?
- What time do I have to be at the boarding gate?
- Who boards first on an AirAsia flight?
Top 5 FAQs
- How do I contact AirAsia? (For Complex Questions, Complaints or Compliments?)
- Can I increase my baggage weight?
- If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?
- What are the rules for hand carried baggage on board?
- Do you provide free check in baggage allowance?
- Hi-Flyer Fares - added benefits & flexibility when you travel!
- NEW Refund Process - Effective 9th August 2013
- Pick A Seat Revision Effective 12 September 2013
- NEW Direct Debit Processing Fee - Effective 7th August 2013
- Changes to prebooked checked baggage and sports equipment fee on Saturday 31 August 2013