- Can I purchase duty free in KLIA if I land in LCCT?
- I lost my handphone. Where do I go for help?
- I'm not satisfied with the amount that I was compensated with, what can I do?
- If I arrive at KLIA, can my bags be transported to LCCT for me?
- My baggage is delayed, missing or damaged, what should I do?
- What do I do if I need to report a missing or damaged bag after I have left the airport?
- What do I do if the contents of my bag is damaged?
- What is PIR and PNR?
- What is the procedure for the collection of baggage?
Top 5 FAQs
- How do I contact AirAsia? (For Complex Questions, Complaints or Compliments?)
- Can I increase my baggage weight?
- If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?
- What are the rules for hand carried baggage on board?
- Do you provide free check in baggage allowance?
- Hi-Flyer Fares - added benefits & flexibility when you travel!
- NEW Refund Process - Effective 9th August 2013
- Pick A Seat Revision Effective 12 September 2013
- NEW Direct Debit Processing Fee - Effective 7th August 2013
- Changes to prebooked checked baggage and sports equipment fee on Saturday 31 August 2013