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Document New Checked Baggage Pre-booked Pricing

1. When will this new checked baggage pre-booked pricing be effective? 

This new checked baggage pre-booked pricing will be effective on 28th January 2016 at 0001hrs (GMT+8). Checked baggage, as well as upgrades for checked baggage after the completion of the initial flight booking process will be affected with the introduction of the new checked baggage pre-booked pricing. 

We encourage our guests who have purchased flights to pre-book preferred checked baggage via Manage My Booking before 28th January 2016. 

2. What is the new checked baggage pre-booked pricing? 

We are introducing a new checked baggage pre-booked pricing, where checked baggage booked after the completion of the initial flight booking process will be charged at a higher price. 

The table below shows the example of checked baggage pre-booked pricing for a one-way flight from Kuala Lumpur to Singapore:

 
Checked baggage 20kg
Currency Pricing during initial flight booking Pricing after initial flight booking
MYR 45 52
 
3. How can I still enjoy savings with the introduction of the new checked baggage pricing?

We would like to assure our guests that they will still be able to enjoy the best checked baggage rate as long as purchase of the checked baggage is made during the initial flight booking process. 

However, we would also like to assure our guests that if the purchase of the checked baggage is missed out during the initial flight booking process, guests will still be able to enjoy great savings by purchasing the checked baggage via Manage My Booking (after the initial flight booking) as compared to purchasing it at the airport counter. 

The table below shows the comparison between checked baggage prices when booked after the completion of the initial flight booking process, and at the airport counter:

 
Currency Pricing after initial flight booking Airport counter rate
Checked baggage 20kg Airport baggage (15kg) + Excess baggage (5kg) = Total check-in weight (20kg)
MYR 52 355


4. What are the price differences between purchasing my checked baggage during the initial flight booking process and pre-booking it later?

Checked baggage pre-booked after the completion of the initial flight booking process will be charged at a higher price as compared to the purchase made during initial flight booking. 

Please refer to the table in Question 2 for an example of checked baggage price when pre-booked during and after the initial flight booking. 

5. Does the new checked baggage pre-booked pricing only apply when I pre-book via Manage My Booking after the initial flight booking process? Will it also apply in other booking channels such as Live Chat or call centre agents? 

The new checked baggage pre-booked pricing applies when you pre-book or upgrade your checked baggage using other booking channels as well such as Live Chat or call centre agents after the initial flight booking process. 

6. If I change my flight, will there be any extra charges applied to the checked baggage pre-booked before 28th January 2016?

No, there will be no extra charges to the checked baggage if you have pre-booked before 28th January 2016 (0001hrs GMT+8). If you have changed your flight, the checked baggage that you have pre-booked before 28th January 2016 will be carried forward to your new flight. 

7. Where will I be able to check on the new checked baggage pricing? 

Please refer to this link


9. Who can I contact for more information or assistance on this matter?

 Contact our Live Chat team here,

 Tweet our Customer Care team at @askairasia, OR

 Contact us via e-Form by writing in here.
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dynamic checked baggage, dynamic, checked baggage, late baggage, new baggage
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