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Document If I miss my connecting flight or hotel reservation due to a flight reschedule by AirAsia and I've already paid, what should I do?

Like other point to point carriers, AirAsia is not liable for the loss of hotel bookings as a result of rescheduled flights.

We always do our best to adhere to the published schedule. We are fully aware that reschedules not only disrupt our guests' travel plans, it affects our on time performance too.

However, just like any other airline, sometimes flights are rescheduled for various reasons, which include inclement weather. For assistance, please contact us via:

1. chatting to us on Live Chat: http://www.airasia.com/my/en/livechat.page

2. dropping us a tweet on Twitter: http://twitter.com/askairasia

3. You can also contact us by submitting an Online Feedback Form: http://www.airasia.com/my/en/e-form.page
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