What is your policy if a flight is cancelled?
We always do our best to adhere to the published schedule. We are fully aware that reschedules / cancellations not only disrupt our guests' travel plans, it affects our on time performance too. However, just like any other airline, sometimes flights are cancelled for various reasons, which include inclement weather. In the event cancellation is unavoidable, guests can either:
(1) catch the next available flight without additional charges; or
(2) retain the value of the fare as credit shell where you can utilize the value within the next 3 months to book for flights within AirAsia’s travel calendar.
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