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Document Can I cancel my flight because I am ill or undergoing surgery?

We understand that unexpected situations arise involving illness or medical procedures.

If you do not wish to fly due to illness or medical procedures, we will allow you to cancel your flight if you are able to provide doctor's official letter stating that you are unable to fly. We will offer you the value of the fare you paid in a credit account for your future travel which must be utilized within three (3) months from the date of credit issuance. Please submit your case through our Feedback Form here. Note that a cancellation fee will apply.

If you still need more information, please contact us by writing in via our online form, calling our call centres or chatting to one of our agents here.

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