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Document Can I change the name on my ticket?

A. If you want to transfer the booking to a different guest

1.Please note that name change option will no longer be available for all destinations except for flights to/from Japan and Korea effective 1 November 2011. However, guest(s) who booked before 1 November 2011 will be entitled to a one (1) time name change*.

2.Name change fees are as listed here: http://www.airasia.com/my/en/our-fares/fare-rules.page?

3.Name change is allowed up to forty-eight (48) hours prior to the scheduled flight departure time.

4.To make the change, you can either contact our Call Centre or go to any of our Sales Offices/Airport Sales Counters for assistance.

5.You will need to produce copies of the identification documents (identity card or passport) of both names involved in the transfer.

B. If you only want to edit the name without changing the guest:


A.   For an error, misspelling, wrong sequence or difference of name with identification/travel document (identity card or passport e.g. Lucy Loo in booking, Loo Liu Xi on passport), changes will only be allowed for the following:
 
·         Amend up to three alphabets for typo error;
·         Add on/removal of English name for Chinese guest ;
·         Title and gender change; and
·         Sequence change – swap of first name and last name is allowed; 
 
 
Please have your booking reference number ready, prepare copies of the identification/travel documents with the accurate name on it, and then:


1. fill in the Online Feedback Form

2. chat to us on Live Chat

3. drop us a tweet on Twitter

In the mean time, please ensure that your name in your AirAsia member profile and BIG profile is the same as your travel document. You may update this via Manage My Booking here: https://booking.airasia.com/BookingListLogin.aspx?culture=en-GB&redirect=1&sso=1
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