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Document How do I pay for my flights?

Payment  FAQ

1. What are the payment options available?
For credit card options, you may pay with Visa, MasterCard, JCB or American Express. 

2. How do I know if my payment got through?
Upon confirmation, you will see the itinerary page which will include a booking number with a "Confirmed" status. A confirmed itinerary will also be sent to the email you used to make your booking. Alternatively, you can logon to Manage My Booking to review your itinerary or contact our Call Centre to check the status of your booking.

3. Can I pay with Visa, MasterCard or Amex for all currencies?
Yes, Visa and MasterCard are accepted for all currencies available on AirAsia.com. American Express can be accepted for MYR, THB, USD, AUD, SGD, BND and HKD while JCB can be accepted for JPY transaction only.

4. What is 3D Secure for credit card payment?
3D Secure was created for Visa/MasterCard/JCB to further secure CNP's (Cardholder Not Present) internet transactions which creates a 'trust chain' for every secure payment made. This creation was to ensure users that even when shopping online all your information and transactions are exclusively meant to be used by you only. Each credit card has their own version, for visa it is "Verified by Visa", for MasterCard it is "MasterCard SecureCode" whereas JCB is "J/Secure".

5. What happens during a 3D secured credit card payment?
When you pay with a 3D secured credit card, the 3D secure service launches automatically. After you enter your credit card number and submit your payment, a 3D secure window will appear and your card issuer will display an authentication page. Enter your information and password and click submit. Once your identity is verified, your checkout continues. 

6. What if I do not have 3D Secure?
You may still register for 3D secure services with your credit card issuing bank. For additional help, please contact your credit card issuing bank directly for the most up-to-date information about using 3D secured card.

7. What are 'cross-border fees' that appear in my credit card payment?
Credit card issuing banks may impose additional charges on all cross-border transactions. Cross-border transactions are defined as transactions whereby the country of the cardholder's bank differs from that of the merchant.

Please note that the additional charge is not imposed by AirAsia nor do we benefit from it. You are advised to seek further clarification from your credit card issuing bank should a cross-border charge be applied to this transaction. 

8. What is direct debit payment?
Direct Debit is a simple, safe and convenient way of online payments from your account with the financial institution. When you confirm a direct debit payment, you agree with the financial institution the amount to be collected and the date of payment. From then on the amount will be deducted from your account and paid to AirAsia as agreed.

9. What are the direct debit options available?
Depends on your financial institution, different types of direct debit option are offered, for example banking account online fund transfer, online ATM card payment, or e-wallet account.

10. Is direct debit available for all currencies?
No, you will see the direct debit tab if the direct debit payment option is available in your selected currency.

11. When can I pay with direct debit/ credit card?
Credit Card payment is available up to 4 hours before scheduled time of departure.

Direct debit payment is available up to 48 hours before scheduled time of departure.

12. Is direct debit available 24 hours?
Direct debit available 24 hours but may be affected by local financial institutions' operating hours. Please check with your local financial institutions on their services before opting for the direct debit option.

13. Are debit cards the same as direct debit?
No, by definition debit cards are issued by banks and can be used to pay for services, goods, as well as used as an ATM card; whereas direct debit deducts the amount straight from the user's account when they have confirmed their purchases via the internet.

14. Other than purchasing online at www.airasia.com, where can I purchase tickets and what are the respective payment methods?
You can also purchase tickets at our sales office, airport sales counter, AirAsia’s kiosk or through our call centre.

Payment methods available: 
  1. Sales office - credit card/ cash
  2. Airport sales counter - credit card/ cash
  3. Kiosk - cash
  4. Call centre - credit card/ payment over ATM / over the counter

Click here for list of payment channels.
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