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Document What is E-Gift Voucher (eGV)?

1. What is Electronic Gift Voucher (eGV)?

Electronic Gift Voucher (eGV) is a credit-based voucher for guests to use towards paying for their tickets when making a booking at www.airasia.com.

2. How do I activate my eGV?

You will need to click on the voucher activation link which will be sent to you in a separate email seven (7) days after receiving your eGV.

3. How soon should I activate my eGV upon receiving the voucher activation link?

You will need to activate your voucher within fourteen (14) days after receiving the link.

4. What is the validity of my eGV once I have activated it?

You eGV will expire in ninety (90) days after the date of activation. Any eGV which remains unredeemed after the expiry date will become null and void.  

5. How do I use my eGV to book a flight?

You may proceed to book your flight tickets on www.airasia.com. At the payment page, please select  E-Gift Voucher as the preferred payment method and key in your eGV Number and the expiration date.

6. What do I do if my eGV value is lower or higher than my booking amount?

 If the value of the eGV is lower than the total purchase amount, you will have the option to pay the difference by credit card/debit card/credit shell or by topping up with another eGV. A processing fee will be applied if payment is made via credit card or debit card.

 If the value of eGV is higher than the total purchase amount, the remaining balance will be forfeited. No refund will be made for any unused balance.

7. How many eGVs can be used in one transaction?

You are allowed to redeem up to five (5) eGVs per transaction.

8. Can I redeem my eGV at airport ticket counters, sales offices, travel agents or through the AirAsia mobile app?

No. eGVs are only redeemable online at www.airasia.com.

9. Can I give my eGV to others?

eGVs are fully transferable and may be utilized by you family and/or friends.

10. Can eGVs be used to redeem add-ons only?

Yes. You can use your eGV just for the add-ons.

11. Can I use my eGV for Tune Hotels bookings?

No. eGV cannot be used for Tune Hotels bookings.

12. If my voucher value is in MYR, can I pay my ticket in AUD?

Yes, you can. However, the redemption of eGVs in a currency different from the issued currency will be subject to exchange rate fluctuations at the time of redemption.

13. How do I get information on eGVs?

You can visit our dedicated eGV website at https://giftvoucher.airasia.com.

14. Who should I contact for more information?

Kindly contact our Live Chat Team via Live Chat at http://www.airasia.com/my/en/live-chat/page, tweet us at http://twitter.com/AskAirAsia, or write in by completing our E-form at http://www.airasia.com/my/en/e-form.page.
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