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Document What is E-Gift Voucher (eGV)?

1. What is E-Gift Voucher (eGV)

E-Gift Voucher is a credit based voucher for user to use towards paying for their tickets when making a booking at airasia.com

2. How do I validate my eGV?

Firstly you will need to validate your eGV online by clicking on the unique link emailed to you, the unique link will direct you to ‘Air Asia E-Gift Voucher Claim’ page.

Then you will be required to enter your AirAsia membership ID, password, and a unique voucher password (6 –digit password) which is attached in the notification email.

Note: Please key in voucher password without spaces

Once the validation is done, you will received a confirmation email stated clearly about the voucher value, currency, and expiry date. The expiry date of the voucher is based on Malaysia’s local time (GMT+8)

3. How do I use my eGV to book a flight?

You may proceed to book your flight tickets by logging in to www.airasia.com, select your flight & Add-on’s, key in your personal details and proceed to payment.

At the Payment page, select the eGV tab and enter the eGV Number. An eGV Number is unique and can only be used once.

4. What do I do if my eGV value is lower or higher than my booking amount?

If the value of the eGV is lower than the total purchase, you will have the option to pay the difference by credit card or debit card or credit shell or by topping it up with another eGV. Up to five (5) eGVs may be used/redeemed in one (1) transaction

If the value of eGV is higher than the total purchase, then the balance amount will be forfeited. No refund will be made for any unused balance

5. Can I redeem via mobile app, sales office, airport sales counters, travel agents, or kiosks?

eGVs are redeemable online at airasia.com. eGV cannot be redeemed at airport ticket counters, sales office, travel agents, kiosks, or mobile app.

6. Can I give my eGV to others?

eGV is fully transferable and may be utilized by your family and/or friends, subjected to these Terms and Conditions.

7. How do I transfer my eGV to others?

You can always redeem any flights by eGV for your friends or family.

8. Can I purchase eGV?

Sorry, currently this is only available for corporate purchase

9. I forgot my eGV number. What should I do now?

Try and retrieve the E-Gift Voucher notification email which contain the voucher number and voucher expiry date. If you can’t find it please contact our team via :

a) Live Chat – you must be a member of AirAsia to log in ( From 16th March 2012 Live Chat will be operational from 8am till 8pm)

b) Send a message through our e-form

c) Tweet us at our Twitter account http://twitter.com/AskAirAsia for a quick reply on simple enquiries.

Please check for our contact centre numbers, locations of our sales offices and airport sales counters her (http://www.airasia.com/my/en/contact-us/call-centre.page)

10. I have validated my eGV, but I have not received confirmation email. What should I do?

Please check your inbox/junk mailbox after 5 minutes. If you still have not received the confirmation email, You will need to lodge an online form,  or chat to one of our agents (http://www.airasia.com/sso.php)

11. Can eGV be used for just my flight or add ons?

E-Gift Voucher can cover your flight and add ons, but it does not cover:

 Airport Tax

 Convenience Fee

 Spoilage Fee

 Penalty

12. Can I use my eGV for Tune Hotels?

Currently it only covers flight. We are currently working on this.

13. Can I use eGV for all currencies?

E-Gift Voucher is available in Ringgit Malaysia (MYR), Indonesian Rupiah (IDR), Singapore Dollar (SGD), Chinese Yuan (CNY), Japanese Yen (JPY), Philippines Peso (PHP),Thai Baht (THB) and US Dollar (USD) only and may be purchased in denominations of RM10, RM50, RM100 and RM200 or their equivalent in the other applicable currencies. Redemption of E-Gift Voucher in a currency different from the currency it was issued will be subject to exchange rate fluctuations at the time of redemption

 

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