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Document recently updated If I miss an onward flight because of an AirAsia flight delay, what should I do?

For Fly-Thru booked with us in the following situations, you can opt for the following options:

i) What if a planned/ad-hoc delay or cancellation of one flight segment causes me to miss my connection which I have booked under one booking number (booked under Fly-Thru service)?

We will move you to the next available flight of your choice, free of charge. However, the airport transfer facility may not be available thereafter if the timings between the new connections exceed the transit time. You may refer to transit time at each airport as below;
• Don Mueang & Jakarta- 90 mins-6 hours
• Bali 150 mins-6 hours
• Kuala Lumpur:  90 mins-18 hours
• Manila: 90 mins-6 hours
• Delhi & Bangalore- 60 mins – 6 hours


ii) What if a planned/ad-hoc delay or cancellation of one flight segment causes me to miss my connection which I have booked as 2 separate point-to-point flights and does not come with the Fly-Thru service?

We are strictly a point-to-point carrier, unless you have purchased our Fly-Thru booking, and shall not be responsible to you for any connecting flights. We shall not be liable to you for your failure to meet any connecting flights.

iii) How long can I remain in the departure hall before my next flight in cases of delays?

All Fly-Thru services sold currently vary at each transit airports, you may refer to below transit time at each airport:
• Don Mueang & Jakarta- 90 mins-6 hours
• Bali 150 mins-6 hours
• Kuala Lumpur:  90 mins-18 hours
• Manila: 90 mins-6 hours
• Delhi & Bangalore- 60 mins – 6 hours

This is subject to change depending on operational and airport requirements.

iv) What happens when I miss my connecting flight (booked under Fly-Thru service) due to an ad-hoc delay in the Fly-Thru and need to remain in KUL?

We will try our best to assist and provide assistance upon the discretion of the airline as a part of our service recovery process. We recommend you to approach our airport staff for assistance.

We will do our best to adhere to published schedules in effect to the date of travel. We are not liable for any missed flights for strict point-to-point travel.
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