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Document recently updated What is the procedure for the collection of baggage?

You should collect your Baggage as soon as it is available for collection at  you port of arrival.

If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If Checked Baggage is not claimed within two (2) months of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag is entitled to delivery of Baggage.

If a person claiming the Baggage is unable to produce a Baggage Identification Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that we deem the person to be the rightful owner. If required by us, he/she will provide adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery.

Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage between us.
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