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Document Occasionally, my attempt to book online triggers a web error message. What could the possible reasons be?

To ensure you have a pleasant online experience and to avoid meeting a web error message, please:

a) ensure accurate entry of all fields to attain successful online booking

b) include accurate use of punctuation marks, special characters, spacing, (limited) total number of characters and/or other requirements within the booking process:
i) entries are not case sensitive
ii) surname fields can not contain punctuation marks and/or special characters but may contain spacing
iii) email fields cannot contain spacing, but may contain punctuation marks and/or special characters that include -, _, @ and others
Fields
Description:
web error, error, case number
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