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Document recently updated How do I check my refund status?

Here’s an exciting feature in Manage My Booking, from the good folks at Innovation, Commercial and Technology: you can now check your refund status online.

If you are an AirAsia member, you can view the status of your refund in the Manage My Booking page under My Profile > My Refund Status, by quoting your case number or booking number.

Samples:

Case Number (CAS-03538-2NGZ3L)

Booking Number (Y7GEDE)

You can login to Manage My Booking here.

For non AirAsia members, please sign up as a member to check your refund status.

Kindly register as an AirAsia member here.
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