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Document How do I know if my payment and booking was successful?

Occasionally, the large volume of traffic from sales can result in our payment gateway struggling to update payment for bookings in real time. Usually, upon confirmation of payment, you will be brought to the confirmation page where your Travel Itinerary will appear with the booking status stating "Confirmed".

Within 30 minutes, you will also receive the Travel Itinerary through your email provided during your booking. If this did not occur, please try the following:

1. Firstly, check your booking record:

Go to Manage My Booking (
https://booking2.airasia.com/BookingListLogin.aspx?culture=en-GB&redirect=1&sso=1) to check if your itinerary has been recorded. You will need to register as a member with the email address you used in your booking. If it appears in Manage My Booking, you then need to check if payment has processed successfully. If the status of your booking in Manage My Booking states that Payment is Pending, contact your bank or retrieve online bank statement to check if any transactions occurred.

In case you have made an error in entering your email address, for more info on how to "Find My Booking", click here:
http://www.airasia.com/ask/template.do?id=515.

2. Verify payment has been made:

If payment has been verified by your bank, you should receive an sms and/or email on the status of booking in 48 hours from the time the booking was made followed by itinerary. If payment has not been verified, please wait 30 minutes and refresh Manage My Booking. If still no results, contact us via the options stated below.

For guests who have made bookings for flights departing less than 48 hours or for further assistance, kindly contact us immediately by:

1. chatting to us on Live Chat: 
http://www.airasia.com/sso.php

2. dropping us a tweet on Twitter: twitter.com/askairasia

3. You can also contact us by submitting an Online Feedback Form: http://www.airasia.com/my/en/e-form.page

4, Calling our call centres: http://www.airasia.com/my/en/contact-us/call-centre.page
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