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Document If I do not wish to fly after purchasing a flight or if I could not show up for flight, what can I refund?

Once your booking is confirmed, it cannot be cancelled and the payment you made is not refundable.

However, you can get a refund on airport taxes.

The airport tax refund may only be made after the date of Departure. If you would like to request a refund on Airport Taxes fill in this form by clicking this link.

Please note that this process may take up to 30 working days and will be credited to the original mode of payment for the booking. In the event there is more than 1 guest in the confirmed booking, the refund will be made to the person who made the purchase. No refunds will be made to third parties.

You are entitled to claim the amount. However, guests will be charged a processing fee for the refund of airport tax, as displayed on our Fee schedule here: http://www.airasia.com/my/en/our-fares/fees-and-charges.page?

Please note that airport taxes and the processing fee for airport tax refunds differs depending on the airport you are departing from. Please note that other services purchased together with flight would not be refunded

To ensure a smooth refund process, please provide the following details:

A. If payment is made by credit card:
1. The Reservation/ Booking Reference Number

B. If payment is made by Direct Debit or Cash or Travel Agent:
1. The Reservation/ Booking Reference Number
2. Bank Account Number
3. Bank Name
4. Name of Account Holder

Please note that other services purchased together with flight would not be refunded.

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