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Document recently updated What is Processing Fee?

To ensure that our guests are provided a comfortable and safe booking environment, AirAsia has invested substantially to expand, implement and maintain our online systems and especially, to upgrade, enhance and improve the security features for online booking and payments. The Processing Fee is a charge related to the ongoing administrative, maintenance and developmental costs of our online systems. 

The fee is collected during the initial payment for new booking or flight change via Manage My Booking. The fee is non-refundable.
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