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Document AirAsia's Red Carpet Service

AirAsia's Red Carpet Service

Starting 24 September 2014, Red Carpet will be available for all AK, FD and QZ flights departing Kuching, Kota Kinabalu, Penang, Singapore, Bali (for international flights only). Jakarta, Medan and Surabaya.

PRIVILEGES

There are slight variations depending on which airport you are departing from. Please see this link to select your departing airport and view unique services available: http://www.airasia.com/my/en/at-the-airport/red-carpet.page?

For example, Kuala Lumpur:
1.     Dedicated check-in counters at counter S25 & S26. (FREE check-in service)
2.     Access to the lounge (Maximum 2 hours) **Not available in Penang, Kuching and Kota Kinabalu
3.     Fast departure immigration **Not applicable for Singapore
4.     Fast departure security clearance **Not applicable for Singapore
5.     Buggy service (only available at Jakarta, subject to availability and distance to parking bay)
6.     Priority boarding
7.     Priority check-in baggage and tagging
8.     Priority arrival baggage handling (Be the to collect your baggage upon arrival)

Service charges

Please refer to this link for more info:

http://www.airasia.com/my/en/at-the-airport/red-carpet.page

Terms & conditions

Charges/Fees

1.When you purchase the Red Carpet service with your flights, whether it’s for new or recent bookings you will be charged accordingly.

2. Please refer to table in the link above for Red Carpet service charges.

3.Children who are 24 months old and above are required to pay the full price.


Refund

The Red Carpet service fee is non-refundable if you missed your flight. However, if the flight is cancelled and you decide to take the refund option, then you will be entitled to a full refund. If you missed your original flight and take the next flight, then the Red Carpet fee paid shall be transferred to your next flight accordingly.

Flights

1.Red Carpet service is non-transferable, non-refundable and is not allowed to change routes.

2. If your flight is cancelled or terminated, then you have the option of getting a full refund of the Red Carpet service or transfer the service to your next available flight.

Availability

Red Carpet is currently available for all departures from 
Kuching, Kota Kinabalu, Penang, Singapore, Bali (for international flights only). Jakarta, Medan and Surabaya. 

Pre-book Red Carpet

Red Carpet can be found in “Manage My Booking” and is available up to 4 hours before STD (Scheduled Time of Departure).

Lounge Service

Availability of food and/or beverages at lounge may vary at airports.

 

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Description:
vip, special, service, special handling, special, executive, red, carpet, handling, treatment, red carpet, red carpet service, free check in fee, premium, priority luggage, Access to the lounge, Fast departure immigration , Dedicated check-in counters, Fast departure security clearance , Buggy service, Priority boarding , Priority check-in baggage and tagging , Priority arrival baggage handling
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