AirAsia's Red Carpet Service
Starting 7 March 2012, Red Carpet Service will be available for all flights departing from Kuala Lumpur, Kuching, Kota Kinabalu, Penang, Johor Bahru, Singapore, Bali and Jakarta. This service is available for all AK, FD, QZ and PQ flights only.
There are slight variations depending on which airport you are departing from. Please see this link to select your departing airport and view unique services available: http://www.airasia.com/my/en/at-the-airport/red-carpet.page?
For Example, for Kuala Lumpur:
- Dedicated check-in counters at counter S25 & S26. (FREE check in service)
- Access to the lounge (Maximum 2 hours)
- Fast departure immigration
- Fast departure security clearance
- Buggy service (only available at Kuala Lumpur and Jakarta, subect to availability and distance to the aircraft parking bay)
- Priority boarding
- Priority check-in baggage and tagging
- Priority arrival baggage handling (Be the FIRST to collect your baggage upon arrival)
Depart from Kuala Lumpur:
Walk-in (up to 1 hour before flight) RM 125
Pre-book domestic & international (up to 4 hours before flight) RM 100
For other airports please use the link above to view.
Terms & conditions
1.When you purchase the Red Carpet service with your flights, whether it’s for new or recent bookings you will be charged accordingly.
2. Please refer to table in the link above for Red Carpet service charges.
3.Children who are 24 months old and above are required to pay the full price.
The Red Carpet service fee is non-refundable if you missed your flight. However, if the flight is cancelled and you decide to take the refund option, then you will be entitled to a full refund. If you missed your original flight and take the next flight, then the Red Carpet fee paid shall be transferred to your next flight accordingly.
1.Red Carpet service is non-transferable, non-re-routable and non-refundable
2.If your flight is cancelled or terminated, then you have the option of getting a full refund of the Red Carpet service or transfer the service to your next available flight.
Red Carpet is currently available for all departures from Kuala Lumpur, Kuching, Kota Kinabalu, Penang, Johor Bahru, Singapore, Bali and Jakarta only.
Pre-book Red Carpet
The Red Carpet service is found in “Manage My Booking”, available up to 4 hours STD (Scheduled Time of Departure).
Availability of food and/or beverages at lounge may vary at airports.
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