Closure of Malaysia and Singapore Support Hotline
AirAsia will be discontinuing services of its Malaysia and Support Hotline in Singapore.
For AirAsia X guests, an AirAsia X Premium Line will soon be introduced--in addition to the self service options--for AirAsia X guests to make enquiries or request for assistance. More information on this will be available on AirAsia website.
The initiative is part of the airline’s on-going mission of using the ICT forefront to utilize technology and practice cost efficiency as well as promoting full automation and self service via the airline’s online channels.
This innovative approach is set to present guests with further convenience and the liberty to seek more information pertaining to flights and perform amendments to their bookings, for instance, at just a click of a button.
By utilizing the online self service, you may also receive immediate advice, solutions and trouble-shooting for any concerns or problems that may arise, giving an ease of mind and an enhanced flying experience.
Upon activation of full automation, if you have any enquiries or in need of assistance may refer to
b) AirAsia e-Form
c) Live Chat ( operating from 0800hours - 2000hours [GMT+8] )
d) Ask AirAsia Twitter ( operating from 0900hours - 1800hours [GMT+8] )
To make changes or additions to flight bookings, you may do so via Manage My Booking .
You could also visit the airline’s AirAsia Travel & Service Centres (ATSC), Sales Offices or Airport Sales Counters for assistance should internet access is limited or unavailable. Kindly refer to Contact Us for more information on ATSC, Sales Offices or Airport Sales Counters.
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