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Document What happens if I miss my flight and am in the boarding hall?

Firstly please confirm with AirAsia staff if you have missed your flight. If you have missed a Domestic flight, you may exit the way you came in the boarding hall and if it was an International flight, please go back to the Immigration counter to cancel your exit. You may get help from AirAsia staff in doing this.

Please proceed to the respective International/Domestic arrival to collect your checked in luggage (if you have any).

Guests can request for an airport tax refund. The refund may only be made after the date of Departure. For assistance, please fill up our e-form here This request will then be forwarded to the relevant department for processing. Please note that this process may take up to 30 working days and will be credited to the original mode of payment for the booking. In the event there is more than 1 guest in the confirmed booking, the refund will be made to the person who made the purchase. No refunds will be made to third parties.

To ensure a smooth refund process, please provide the following details:

A. If payment is made by credit card:
1. The Reservation/ Booking Reference Number 

B. If payment is made by Direct Debit or Cash or Travel Agent:
1. The Reservation/ Booking Reference Number
2. Bank Account Number
3. Bank Name
4. Name of Account Holder

Please be informed that guests will be charged a processing fee for refund of airport tax, as displayed in the Fee Schedule

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