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Document recently updated My refund status says it is rejected

1) If the refund status says it is rejected means you did not meet the requirements on the terms and conditions applied on http://www.airasia.com/my/en/about-us/terms-and-conditions.page

2) If you think you have met the terms and conditions, please click here http://www.airasia.com/my/en/e-form.page and lodge your report again. Try using the 'Feedback' category instead of the 'Refund' category.
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