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Document NEW Web Check-in Validation Rules - Effective 24th November 2012

Effective 24th November 2012, we are enhancing our web check-in validation feature. All guests requiring to check-in online or reprint boarding pass will need to enter their Last Name (as per booking).

How will this affect my booking?
Currently guests are only required to enter Departure City and Booking Reference Number for web check-in. This new rule will require guests to enter their Last Name (as per booking) as well.

When is this happening? 
The revised web check-in rule will take effect from Saturday, 24th November 2012 at 0001am (GMT +8).

Will the process for web check-in change completely?
No, the process for web check-in will remain the same. The only additional information required is guest’s Last Name (as per booking).

Does this rule apply to reprint boarding pass?
Yes. Guests are required to enter Departure City, Booking Reference Number and Last Name to reprint boarding pass.

How do I know which Last Name to enter for group bookings?
Guests can enter any one of the passenger’s Last Name.

Why is AirAsia implementing this new rule?
This is an added security feature on our system, to enhance web check-in validation.
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