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Document Kota Kinabalu - Clark Route Cancellation - Effective 1 February 2013

1. Why did AirAsia decide to terminate this route from Kota Kinabalu - Clark?

AirAsia has always taken great consideration in deciding the routes and destinations that we service. Unfortunately, due to commercial reasons, Kota Kinabalu - Clark route has to be suspended indefinitely.

2.When is this cancellation taking place?

The termination of this flight route is effective 1st February 2013. 

3.How about guests who have booked and confirmed their flights? Will they be offered anything?

Yes, affected guests will have the option of:

•Move their flights to an earlier date to or from Kota Kinabalu or Clark without any extra charges and subject to availability, OR

•Be offered a credit shell for the value that they paid with a validity of 3 months, OR

•Full refund

4.What about my hotel reservations / ground transportation / connecting flights / missed tours or any other out of pocket expenses which I have booked? Will AirAsia be providing any compensation for these items?

Our sincere apologies however we will not be bearing any costs for the abovementioned, kindly contact your travel insurance provider for assistance regarding the same.

5.I have a connecting flight on AirAsia or Airasia X. What are the options available?

Move your Air Asia or AirAsia X flight to an earlier date, a full refund or convert the fares into Credit Shell.

6.I have a connecting flight on another airline in Clark / Kota Kinabalu. What are the options available?

Please contact your respective airlines directly to inform and make further arrangements.

7.Will AirAsia provide compensation for my missed tours, connecting flights, cancellation for hotel bookings or any other of pocket expenses incurred due to this cancellation?

No. Please contact your travel insurance provider for assistance regarding the same.

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