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Document Flight Cancellation Refund for Japan Domestic Flights - Effective 31st January 2013

Effective 31st January 2013, guests can request for a refund on Japanese domestic flights cancelled by AirAsia Japan.
 
Can we get a refund for all flight cancellations in Japan?
Flight cancellation refund request is only applicable to Japan domestic flights with a carrier code ‘JW’ cancelled by AirAsia Japan.
 
Do we get a full refund on flight cancellation?
Yes, you can get a full refund including the tax and service charges.

How can we get a refund?
You can request for a refund via our e-form in Japanese language only. Please select ‘Flight Cancellation’ under category of refund. You will also need to select type of booking payment made before submission of the e-form.
 
If I have made a payment at the convenience store/ATM/online banking, which type of booking payment do I select?
Please select ‘Other Payment Methods’. You will need to provide your bank account details in order for the refund to be processed.
 
Can we get a refund for flights cancelled before 31st January 2013?
No, the flight cancellation refund is only effective from 31st January 2013. 
 
If I do not wish to fly after purchasing a flight or If I could not show up for flight, can I get a full refund?
No, you can only get a full refund for flights cancelled by AirAsia Japan. However, you can get a refund on airport taxes.
 
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refund, Japan, cancel, AirAsia Japan, other payment methods, convenience store payment, ATM payment, online banking payment
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