Template Details

Document NEW Payment Partners for Philippines - Effective 20th January 2014

Effective 20th February 2014,  guests booking online for travel on Philippines AirAsia and AirAsia Zest are able to make payment via Robinsons Department Stores in addition to Cebuana Lhuillier, Bayad Centre and 7-eleven.
 
1.            What is Payment Partners option?
Payment Partners option allows guests to make cash payment at any Cebuana Lhuillier, Bayad Centre, 7-eleven or Robinsons branch for their flight booking.
 
2.            Can I choose Payment Partners option for any flight booking?
No, this option is only available for domestic and international flights departing from the Philippines.
 
3.            If I have selected Payment Partners option during booking, where do I go to make the payment?
You can make the cash payment at any Cebuana Lhuillier, Bayad Centre, 7-eleven or Robinsons Department Stores.
 
4.            If I choose Payment Partners option, can I pay in any currency?
No, payment currency is in Philippines Peso (PHP) only.
 
5.            Is there any additional charge if I choose to pay via Payment Partners?
Yes, you will be subjected to pay a fee of PHP 120 chargeable per pax per itinerary.
 
6.            If I am making Fly-Thru booking departing from another city with transit in Philippines, can I pay via Payment Partners?
No, this option is not applicable for Fly-Thru booking.
 
7.            If I selected Payment Partners during booking but did not proceed with payment, can I create a new booking for the same flight?
Yes, you may create a new booking and pay with other payment option available with us.
 
8.            If I do not write down the payment reference no, where can I retrieve the information for payment?
An email notification with payment reference no will be sent to the registered email address used during the booking.
 
9.            How much time do I have to make my payment before the booking is released?
You are required to make payment within 12 hours from the booking time. The booking expiry time is displayed and indicated when you select the Payment Partners option.
 
10.          Can I make partial payment with Payment Partners option?
No, you are required to make full payment to the total amount shown due in your booking.
 
11.          Can I use the payment receipt from Cebuana Lhuillier, Bayad Centre, 7-eleven or Robinsons Department Stores as an airline ticket for boarding?
No, as that is not a valid travel ticket. An itinerary (e-ticket) will be sent to your registered e-mail once the booking is updated with payment complete.
 
12.          Can I request for refund?
Yes, subject to our existing refund terms & conditions applied.
 
If I have paid for a booking via Payment Partners, which type of booking payment do I select when requesting for a refund?
Please select ‘Refund’. You will need to provide your bank account details in order for the refund to be processed.
 
13.          I have paid via Payment Partners before, but the option isn’t there anymore. Why is it so? And how can I pay via Payment Partners?
You may have selected the flights within 5 days of departure and this option is not available. They are only available for flights more than 5 days of departure.
 
14.          I have booked and paid for my flight via Payment Partners, and I would like to add baggage/meals/pick a seat. Can I still add this and how can I add this?
Yes you can, just can go to Manage My Booking for these add-ons. However, you won’t be able to pay for these add-ons at the counter; you will have to pay for these add-ons using credit card.
 
15.          I want to book and select a flight for [tomorrow – next 5 days] and want to pay via Payment Partners. But the option is not showing.
Sorry, Payment Partners booking MUST be made more than 5 days before flight departure. However, you can still pay for a booking that is made within 5 days before flight departure via other payment options available.

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Philippines, refund, payment partners, branch, outlet, cash payment, Bayad Centre, Cebuana Lhuillier, 7-eleven, 7 eleven, robinsons
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