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Document AIRASIA ASEAN PASS

1. What is the AirAsia Asean Pass?
It is a travel pass that allows guests to book fares by purchasing credits in advance. Booking must be made at least 14 days before the departure date to more than 140 routes all across the Asean region.
Asean countries comprise of Malaysia, Brunei, Singapore, Indonesia, Myanmar, Thailand, Vietnam, Laos, Cambodia, and Philippines.

2. Can I purchase more than one AirAsia Asean Pass?
Yes, you can purchase more than one AirAsia Asean Pass. One guest can purchase up to five AirAsia Asean Passes at any given time.

3. Can I buy an AirAsia Asean Pass for someone else?
Yes, you can, however, the AirAsia Asean Pass will be listed under your AirAsia BIG Shot membership ID.

4. Is there any processing fee for redemptions through the AirAsia Asean Pass?
No, there is no processing fee for any flight redeemed using AirAsia Asean Pass.

5. Can I do a flight change if I have paid using the AirAsia Asean Pass?
Yes you may. In line with our terms and conditions of carriage guests may change their flight up to 48 hours prior to scheduled time of departure by paying a flight change fee and fare difference if applicable.

6. If I cancel my flight, will the credits use be refunded back to my pass?
Once a flight is redeemed and credit is deducted, the redeemed flight cannot be cancelled. You can only change a flight in line with our terms and conditions of carriage for Flight Change.

7. I have insufficient credits on one of my passes to redeem a flight, can I combine it with the other passes that I have?
You will not be able to combine the credits of two separate passes to redeem a flight.

8. Is there any refund for expired passes?
No, there is no refund for any expired passes.

9. Can I carry forward any unused credits from one pass to another pass?
The credits in one pass cannot be combined into a new pass or another valid pass.

10. Can I redeem the pass to book any flight?
You can redeem flights stated on 
 www.airasia.com/aseanpass.  Redemption of flights is subject to availability, it may not be available on every day or flight

11. What is the validity of the AirAsia Asean pass and AirAsia Asean + pass?
Both passes are valid for 1 year from date of purchase.

12. What is the travel validity of the ASEAN pass after redeeming my first flight?
If you have purchased the AirAsia Asean Pass, you must complete your travels within 30 days from your first flight. If you have purchased the AirAsia Asean Pass + you must complete your travels within 60 days from your first flight.

13. Can I redeem a flight departing tomorrow?
No, each flight will need to be redeemed at least 14 days before the departure date.

14. Can I still earn BIG Points if I redeem flights using the AirAsia Asean pass & AirAsia Asean + pass?
Yes, you will earn BIG Points upon flight departure.

15. Can I repeat my destinations using the AirAsia Asean Pass & AirAsia Asean + Pass?
Each destination can only be redeemed once using an AirAsia Asean Pass.

Example of using 10 credits :



Example of repeating routes (not allowed) :


16. What is the difference between the AirAsia Asean Pass and the AirAsia BIG Points redemption?
BIG and AirAsia Asean Pass are two different products. For BIG points redemption, Guests will need to fly with us to earn BIG points, subsequently use the accumulated BIG points to redeem any AirAsia or AirAsia X flights. Redemptions is via www.airasiabig.com .
While AirAsia Asean Pass, Guests are given a choice to purchase 10 or 20 credits and use the credits to redeem (purchase) flights within ASEAN countries only, as listed in tables above. Purchasing and redeeming the pass are all done via http://aseanpass.airasia.com BIG point does not involve in any of the AirAsia Asean Pass purchase and redemption process.

17. Where can I find more about AirAsia Asean Pass?
Visit www.airasia.com/my/en/book-with-us/asean-pass.page for more info.

18. Where can I check the credit balance and expiry date of my AirAsia Asean Pass?
Login to Manage My Booking -> My AirAsia Asean Pass to check the credit balance and expiry date of your pass(es). Alternatively, you can our Customer Care team via Live chat @ AskAirAsia (http://www.airasia.com/ask/) or E-Form (http://www.airasia.com/my/en/e-form.page) for assistance.

*AirAsia Terms and conditions of carriage apply. AirAsia reserves the right, at its sole discretion, to change, modify, add or remove portions of this product, at any time.
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