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Document AirAsia cancels 4x weekly Kuala Lumpur - Da Nang route - Effective 10th June 2013

AirAsia will be withdrawing its 4x weekly flights from Kuala Lumpur to Da Nang, Vietnam effective 10 June 2013 as part of its route network realignment. 

Guests that are affected by the withdrawal of this route will be offered options to alleviate any inconvenience that might occur and each affected guest will be notified via their registered member email account on the AirAsia website, as well as an SMS notification of the route termination. AirAsia’s customer service personnel will also notify each affected guest via phone on the options available to them. 

AirAsia strongly urges all guests to keep their email addresses and mobile numbers with their country code prefix updated in their AirAsia member profiles to ensure that the airline can reach them to provide assistance due to the cancellation of this route. 

Affected guests will be offered one of the below options: 
i) Move their flights to an earlier date to or from Kuala Lumpur or Da Nang, Vietnam without any extra charges and subject to availability. 
ii) Be offered a credit shell for the value that they paid with a validity of 6 months 
iii) Full refund

Guests can also get in touch with AirAsia’s Customer Care Team via social media by simply tweeting to twitter.com/AskAirAsia for further enquiries about this route suspension. 
 
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Da Nang, Vietnam, flight cancellation, flight withdrawal, danang
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