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Document AirAsia Zest Bookings on www.airasia.com

Can I re-book my existing AirAsia flight to Clark to a Manila flight on AirAsia Zest?
No, AirAsia Zest is an independent carrier and so changing flights from AirAsia to AirAsia Zest is not permitted. Further, under the AirAsia’s Terms and Conditions, change of destination is not permitted.

How can I be sure that the booking on airasia.com for a AirAsia Zest flight is legitimate?
All bookings for AirAsia Zest flights via www.airasia.com starting May 10, 2013 are considered valid and confirmed once you receive an e-ticket indicating your flight details and payment confirmation.

Where does AirAsia Zest fly to?
AirAsia Zest flies to 9 domestic and 3 international destinations from NAIA Terminals 3 & 4 in Manila.
AirAsia Zest domestic destinations are: Bacolod, Cebu, Davao, Iloilo, Kalibo, Puerto Princesa, Tagbilaran, Cagayan de Oro (from 15 Jun 2013), Tacloban (between 10 May 2013 and 31 Aud 2013). AirAsia Zest international destinations are: Incheon, Jinjiang, Kuala Lumpur, Kota Kinabalu and Shanghai.

What terminal does AirAsia Zest fly to?
Please proceed to AirAsia Zest counters at the following terminals:
a. in Manila? 
All domestic flights: Ninoy Aquino International Airport (NAIA) Terminal 4
International flights to Kota Kinabalu and Kuala Lumpur: NAIA Terminal 4
International flights to Jinjiang and Incheon: NAIA Terminal 3
International flights to Shanghai: NAIA Terminal 3 from May 10, 2013 - June 29, 2013 and NAIA Terminal 4 from June 30, 2013 onwards
b. in Bacolod? Bacolod-Silay International Airport
c. in Cagayan de Oro? Cagayan de Oro Airport
d. in Cebu? Mactan-Cebu International Airport
e. in Davao? Davao International Airport
f. in Iloilo? Iloilo International Airport
g. in Kalibo? Kalibo International Airport
h. in Puerto Princesa? Puerto Princesa International Airport
i. in Tacloban? Tacloban-Daniel Z. Romualdez Airport j. in Tagbilaran? Tagbilaran Airport
k. in Kuala Lumpur? Kuala Lumpur International Airport – Low Cost Carrier Terminal (not the main terminal building) Counters S1-S3
l. in Kota Kinabalu? Kota Kinabalu International Airport Counters 9-10
m. in Shanghai? Shanghai Pudong International Airport- Terminal 1

What is the difference between a flight operated by AirAsia and by AirAsia Zest?
Both AirAsia crew and AirAsia Zest crew are competent and highly trained to provide safe, efficient and best service possible.

Both AirAsia and AirAsia Zest are committed in providing high quality service to its respective passengers.

In-flight experience - Meals (i.e. do you serve meals on board? Is it the same as AirAsia flights?)
Meals are served on board AirAsia Zest flight. In the near future, AirAsia Zest will carry the same menu as those provided on AirAsia flights. For now, you are not able to pre-book your meals online for Z2 flights. 

Baggage (i.e. what is the baggage allowance allowed?)
For travel dates from 10 May 2013 onwards, both AirAsia and AirAsia Zest allow 7kg carry-on and pre-booking of check-in baggage from 15kg up.

AirAsia Zest allows you to select/ reserve your seat only in the first row of the aircraft.

Insurance (i.e. do I have to buy insurance separately? Who is the insurance provider?)
Yes, AirAsia Zest travel insurance provider is ACE Insurance.
What is the difference of terms and conditions between AirAsia and AirAsia Zest?
AirAsia Zest carries the same The Terms and Conditions of Carriage as that of AirAsia for bookings made on 3 May 2013 onwards.

Is there Fly Thru service to AirAsia Zest domestic destinations?
No. Fly Thru service is currently not available.

Can I do self-check-in on AirAsia Zest flight?
For all AirAsia Zest (Z2) flights, self-check-in via web and mobile are not yet available. You will need to proceed to AirAsia Zest counters OR kiosks to perform check in.

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