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Document ATM Payment Option and INDOMARET for Indonesia domestic and international flights - Effective 19th September 2014

Effective 19th September 2014, guests in Indonesia can make payment  via ATM Bersama/Prima/ALTO Networks or pay in cash at any INDOMARET store for bookings made online or via call centre.

1.Can I make payment via any ATM Networks or INDOMARET store?
No, you can only make payments via ATM Bersama/Prima/ALTO Neworks provided you have made an online booking or via call centre. 
 
Jakarta Call Centre number is 021-29270999. Opening hours from 0600 hours to 2200 hours (GTMT+7), seven (7) days a week.
 
2.Can I choose ATM Payment or INDOMARET option for any flight booking?
No, this option is only available for domestic and international flights departing from Indonesia. Also, the date of your selected flights must be more than 72 hours or 3 days from the day you make your booking.
 
3.If I choose ATM Payment or INDOMARET option, can I pay in any currency?
No, payment currency is in Indonesian Rupiah (IDR).
 
4.Is there any additional charge if I choose to pay via Other Payment?
Yes, you will be subjected to a fee of IDR5000 per PNR (booking).
 
5.If I selected ATM Payment or INDOMARET option but did not proceed with payment, can I create a new booking for the same flight?
No, as the booking has been created and put on hold, pending for payment. The airline reservation system does not allow the same passenger to book the same flight.
 
6.If I do not write down the payment reference no, where can I retrieve the information for payment?
An email notification with payment reference no will be sent to the registered email address used during the booking.
 
7.How much time do I have to make my payment before the booking is released?
You are required to make payment within 2 hours from the booking time. The booking expiry time is displayed and indicated when you select the convenience store payment. If no payment is made within 2 hours, the booking will be released.
 
8.Can I make partial payment via ATM Payment or INDOMARET option?
No, you are required to make full payment to the total amount shown due in your booking.
 
9.Can I use the payment receipt from the ATM or INDOMARET as an airline ticket for boarding?
No, as that is not a valid travel ticket. An itinerary (e-ticket) will be sent to your registered e-mail once the booking is updated with payment complete.
 
10.Can I request for refund?
Yes, subject to our existing refund terms & conditions applied. 
 
11.I have paid through the ATM Payment or INDOMARET option before, but the option isn’t there anymore. Why is it so? And how can I pay via ATM Payment or INDOMARET option?
You may have selected the flights within 72 hours or 3 days of departure. These options are not available; they are only available for flights more than 72 hours or 3 days of departure.
 
12.I have booked and paid for my flight via ATM Payment or INDOMARET option, and I would like to add baggage/meals/pick a seat. Can I still add this? And how? 
Yes you can, just can go to Manage My Booking for these add-ons. However, you won’t be able to pay for these add-ons via ATM Payment  or INDOMARET option; you will have to pay for these add-ons using credit card 
 
13.I want to book and select a flight for [tomorrow – next 3 days] and want to pay via ATM Payment or INDOMARET option but the option is not showing. 
Sorry, for payment via ATM Payment or INDOMARET option the booking MUST be made more than 72 hours or 3 days before flight departure. However, you can still pay for a booking that is made within 72 hours or 3 days before flight departure via other payment options available 
 
14.Can I make any last minute changes on my booking through ATM Payment or INDOMARET Option?
No, you will need to go to My Booking on www.airasia.com to make any changes. Any additional charges will have to be paid online using a credit card. Please use the booking reference number given in the e-ticket sent to your e-mail.
 
15.If I am making Fly-Thru booking departing from another city with transit in Indonesia, can I pay via ATM Payment or INDOMARET Option?
No, this option is not applicable for Fly-Thru bookings.
 
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Payment, ATM Payment, Indonesia payment, cash payment, can I pay by cash, can I make payment at the ATM, I don't have a credit card, can I buy tickets with cash, INDOMARET
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