Template Details

Document Clark-Singapore Route Suspension effective Thursday 1 Aug 2013

Why is AirAsia suspending CRKSIN services? 
AirAsia has always taken great care when implementing any flight changes that may inconvenience you, our valued guest. Unfortunately, we have to suspend services between Clark and Singapore due to commercial considerations.

When will the changes take effect?
The changes are effective 1st August 2013.

What are the affected flights?
All AirAsia flights between Clark and Singapore.

What are my options if my flight is affected?
  • Affected guests will be able to choose between the following options up to 48 hours before their original flight schedule:
  • One-time transfer, at no extra cost, to an AirAsia flight on the same route on or before July 31st, 2013 (subject to availability)
  • One-time re-routing to any Philippines’ AirAsia flight within 30 days of the original flight date, subject to airport-specific taxes and surcharges (subject to availability)
  • Conversion of the value of the total fare to an online credit shell with a validity of 180 days
  • Full refund
How do I get in touch with AirAsia to select my preferred option?
All affected guests will be sent an SMS and an e-mail notification. 
Guests opting for one-time transfer or re-routing are advised to call +632.7422742 (ASIA) for details. Guests with flights departing more than 30 days after may also use our eForm through this link: http://www.airasia.com/my/en/e-form.page.
What about my hotel reservations / ground transportation / missed tours or any other out of pocket expenses which I have booked? Will AirAsia be providing any compensation for these items? 
We sincerely apologize for the inconvenience caused but we will not be bearing any costs outside of the flights. Kindly contact your travel insurance provider for assistance regarding the same. 
I have a connecting flight on AirAsia/AirAsia X. What are the options available?
  • For your connecting flight on AirAsia, you may choose from the following options:
  • One-time transfer, at no extra cost, to an AirAsia/AirAsiaX flight on the same route within 30 days of the original flight date (subject to availability);
  • Conversion of the value of the total fare to an online credit shell with a validity of 180 days;
  • Full refund
I have a connecting flight on another airline. What are the options available?
Please contact your airline to make further arrangements.
We are doing our best to minimize your inconvenience but only the options above will be given.
 
Fields
Description:
route cancellation, route cancelation, route changed, route change, change route, philippines, clark, singapore, route suspension, flight cancelled, cancelled flight, suspended flight, 
Information

Can't find what you're searching for?

If this does not answer your question please search again or contact us via Contact Us

Did this answer help you?