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Document recently updated Prebook special needs assistance (wheelchair service) online

Passengers requiring wheelchair service are requested to contact us via our live web chat or our call center at least 48 hours before the scheduled flight departure time (STD) to make prior arrangement for the type of special assistance required.  Passengers may also prebook the same at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time.  Please note that failure to notify us may result in wheelchair service unavailable upon your arrival at the airport. For health and safety reasons, passengers on wheelchairs must check-in at the airport.
 
 
WILL THERE BE A SERVICE FEE?

There will be no service fee for wheelchair service.

HOW TO BOOK ONLINE?
To proceed with wheelchair service prebook, select YES under flight selection page. Wheelchair service will be available under Add-ons product, Traveler details page

HOW TO BOOK VIA MANAGE MY BOOKING?
Guest may prebook a wheelchair under Manage My Booking more than 4 hours from STD. Click on “Add-ons” and choose “Wheelchair Service”

 
 

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