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Document Prebook special needs assistance (wheelchair service) online

Passengers may prebook Special Assistance (Wheelchair Service) at the time of booking or via Manage My Booking at least 4 hours before the scheduled flight departure time.  Please note that failure to notify us may result in wheelchair service unavailable upon your arrival at the airport. For health and safety reasons, passengers on wheelchairs must check-in at the airport.

To view the charges for wheelchair assistance, you may refer to our Fees and Charges Schedule.
 
SERVICE FEE
The system will collect the charge for both departure and arrival except where the service is provided for free.  There is no service charge for D7 flights. 


FLY THRU BOOKING
Fly-Thru booking – the fee for D7 sectors will be waived and system will only charge the other sector if a fee is applicable.

HOW TO BOOK ONLINE
To proceed with wheelchair service prebook, select YES under flight selection page. Wheelchair service will be available under Add-ons product, Traveler details page

OKU/ DISABILITY CARD NUMBER 
Guest with OKU or Disability Card Number, will be exempted from the wheelchair fee. Once a card number has been inserted there will be no fee displayed. Guest however is required to present the card upon check-in counter to confirm validity of the card. Guest will have to pay the applicable fee if they fail to present a valid card. A
 fee will be charged for guests without OKU or Disability Card Number.

LIMITED BOOKINGS PER FLIGHT
If Paraplegic (WCHC) or Quadriplegic (WCHQ) exceeds the limitation, limitations set for cabin safety, system will not allow to guest to book for the specific flight. You will be required to select an alternative date where the allocation for this service is available. Effective 18th March 2016, there will be no charge for Paraplegic and Quadriplegic wheelchair special assistance.

HOW TO BOOK VIA MANAGE MY BOOKING
Guest may prebook and pay for a wheelchair under Manage My Booking more than 4 hours from STD. Click on “Add-ons” and choose “Wheelchair Service”.
 
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