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Document New Pick-A-Seat tiers effective 12 September 2013

1. Why are we revising the Pick A Seat selection & fees?
We are introducing more fee tiers to ensure our guests have more options of comfort when they travel with us. With Pick A Seat, guest is able to select their preferred seat and be guaranteed a seat together with their travelling companions.
 
2. When will this new revision be effective?
This revision will take effect on Thursday, 12th September 2013, 00:01hours (GMT+8) and it is applicable to new and existing bookings departing from 12 September 2013 onwards.
 
3. Which airlines are involved in Pick A Seat revision exercise?
This Pick A Seat revision exercise involves flights on Malaysia AirAsia (Airlines code AK), Thai AirAsia (Airline code FD), Indonesia AirAsia (Airline code QZ), and Philippines’ AirAsia (Airlines code PQ).  PQ & D7 seats will not be altered. 
 
4. What are the changes to this Pick A Seat revision?
Seat Row New Price Old Price
Hot Seat 1, 12 & 14 RM 40 RM 30
2 - 5 RM 30 RM 30
Standard Seat 6 – 11 RM 10 RM 6
15 – 31 RM 6 RM 6
 
5. What are the benefits of Hot and Standard seats?
Seat Row Benefits
Hot Seat 1, 12 & 14 Priority boarding & Extra legroom
2 - 5 Priority boarding
Standard Seat 6 – 11 Sit closer at the front for quicker exit
15 – 31 Sit together with friends & family
 
6. I’ve previously pre-booked Hot/Standard seat, do I need to pay extra?
No. Guests who have pre-booked Hot/Standard seat prior to the revision do not need to pay the fee difference, as long as guests did not re-select the seat. 
 
7. If I change my flight but my seat selection remains unchanged, will I get charged?
No. Guest will not get charged on Pick A Seat if the seat selection remains the same during flight change.
 
8. I’ve previously prebooked Hot Seat (2A) at RM30, how much should I pay if I change my seat to 1A?
Guest would need to pay the fee difference of RM10 (RM40 - RM30).
 
9. Where can I get more information about Pick A Seat?
Please visit http://www.airasia.com/my/en/inflight-comforts/seat-options.page? and view our ‘Fees and Charges’ for the fees.
 
10. Who can I contact for further inquiries?
Kindly contact our Customer Care team by choosing one of the options at the bottom of this page
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Description:
pick a seat, hot seats, emergency exit row eats, new fees for seats, 
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