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Document Hi-Flyer Fares - added benefits & flexibility when you travel!

Q1. What is Hi-Flyer?
Hi-Flyer provides guests with travel flexibility and several benefits (as listed below) for both AirAsia and AirAsia X.
Following are the benefits;
·         20kg checked baggage allowance
·         Pick A Seat Standard or Hot Seats.  (Hot Seats are subject to availability)
·         Xpress boarding (priority boarding)
o    2 Flight Changes-up to 2 hours before scheduled departure time of the original flight with no Flight Change Fee (fare difference may apply).Flight Change has to be done at least 3 hours before the scheduled departure time of the new flight for AirAsia (AK, QZ, FD, PQ, Z2) flights and at least 4 hours before for AirAsia X (D7) flights.
·         Earn 2x BIG Points

Q2. Can I book a Hi-Flyer any time?
No, you must book your flight more than 4 hours before the schedule time of departure

Q3. Where can I book a Hi-Flyer?
Hi-Flyer is available on airasia.com, AirAsia MobileApp, call center and our selected authorised travel agents.

Q4. What should I do if my check baggage is over the 20kg complimentary allowance?
You can upsize your checked baggage during your booking or through ‘Manage my booking’, selected sales office or airport sales counter up to 4 hours before the scheduled time of departure. You only pay the difference between 20kg and your upsize check baggage.

Q5. Is Hi-Flyer available for all AirAsia & AirAsia X destinations?
Yes, Hi-Flyer Fare is available on all AirAsia and AirAsia X flights except Sri Lanka.

Q6. What do I have to pay if I want to do a third Flight Change?
If you have used up your two free Flight Changes, for any subsequent changes you will have to pay the flight change fee and fare difference, if any.

Q7. Can I change my routes/destination?
No changes to routes/destination are allowed.
Q8. Can I use an E-Gift Voucher for Hi-Flyer?
Yes, E- Gift Voucher can be used.

Q9. Can I earn and redeem BIG loyalty points on Hi-Flyer?
Yes, you can earn 2x BIG points on Hi-Flyer
BIG points cannot be redeemed for Hi-Flyer at this point.

Q10. Can I change names with Hi-Flyer?
No, name change is only allowed when you travelling to/from Korea and Japan on AirAsia X.

Q11. Can I do a Flight Change for a flight that I missed?
No, once you have missed the flights you will need to purchase a new flight. The fare and fee paid for the previous flights will be forfeited.

Q12. Can I cancel my Hi-Flyer booking?
No, once a booking is confirmed, cancellation is not allowed.

Q13. If my meeting ends early and I want to change to an earlier flight, can I just turn up at the airport?
Yes you may. Kindly proceed to selected Airport Sales Counter at least 3 hours and 4 hours before the schedule time of departure for AirAsia and AirAsia X flight respectively. Please note changes can only be made 2 hours before your original flight.
Your previously selected seat will be subject to availability on the new flights. Meals can only be pre-booked 24 hours before the schedule time of departure as such you will have to forfeit your meal on the new flights.

Q14.  If I arrive at the boarding gate when it has started boarding, can I still use Xpress boarding?
Yes, you can. Hi-Flyers may board at their leisure but you need to be at the gate 20 minutes before departure.  We may deny boarding if you are late.

Q15. Do I get any service recovery for a flight delay or cancellation?
You will be entitled to the same service recovery at present that we offer for delays and cancellation.

Q16. Do I get to use a fast track lane for immigration/security clearance as a Hi-Flyer?
No, all guests will have to go through the regular channels.
Q17. I have purchased a regular/promo fare but now I want to upgrade to Hi-Flyer, is this possible?
Yes, but you will need to pay flight change fee and the fare difference. Login to ‘Manage my booking’, select the booking and click on ‘Modify’. Then, search for the same date and time of your existing flight and select the ‘Hi-Flyer’ fare. 

Q18. I’ve booked Hi-Flyer, but would like to upgrade to Premium Flat Bed. Can I do it?
Yes, but you will need to pay the fare difference.  Premium Flat Bed is only available on AirAsia X flights.

Q19. I’ve booked Hi-Flyer, but my partner/travelling companions are on a regular/promo fare, can we check-in together and have the same Hi-Flyer benefits?
No, the Hi-Flyer benefits are only available to those who have booked Hi-Flyer.

Q20.  Is a Hi-Flyer Fare available for FLY-THRU?
Yes, Hi-Flyer is available on all FLY-THRU routes except Sri Lanka.

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