Template Details

Document New Island Transfer Service to Exotic Thailand Destinations!

1.    What is this new service?
We are pleased to launch a new service where you can pre-book to have a vehicle awaiting you upon arrival at the airport to transport you to your ferry pier to be sent off to your favorite islands in Thailand!
 
2.    When can I start purchasing this?
From 13 September 2012 onwards.
 
3.    Which islands can I book this for?
These services are available for the 7 Thailand islands: Samui, Phangan, Phi Phi, Lanta, Lipe, Ngai and Yao Noi. Please see the table below to note which airport and pier you will need to select for your island of choice.

 
Island Flight To: By Van To: Ferry To:
Bangkok >Samui Surat Thani Donsak Pier Samui (Raja ferry pier-Lipa Noi)
  Nakhon Si Thammarat Donsak Pier Samui (Raja ferry pier-Lipa Noi)
Bangkok >Phangan Surat Thani Donsak Pier Phangan (Raja ferry pier -Thong Sala)
  Nakhon Si Thammarat Donsak Pier Phangan (Raja ferry pier-Thong Sala)
Bangkok>Phi Phi Phuket Rassada Pier Phi Phi (Phi Phi pier)
Bangkok >Lanta Krabi Nopparat Thara Pier Lanta (Saladan pier)
Bangkok >Lipe Hat Yai Pak Bara Pier Lipe (Sunrise Beach pier)
Bangkok >Ngai Trang Pakmeng Pier Ngai (KohNgai villa)
Bangkok >Yao Noi Krabi Nopparat Thara Pier Yao Noi (Manoh Pier)
 
4.    When does this service start?
Operations start from 15 October 2012.
 
5.    How do I book this new service?
You can book this via normal booking process at www.airasia.com. To make things crystal clear, if you wanted to book a direct flight + van + ferry transfer to Koh Samui from Bangkok you can select Samui Island (Lipa Noi Pier). If there is more than one airport you can opt to land in, the system will show you on the next page. In this example, you will see Surat Thani (URT) AND Nakhon Si Thammarat (NST) airport as two options. Select the airport you prefer. Once you select your preferred airport the next page will show confirmation of the airport and transfer options and prices.
 
6.    What are the schedules?
 
Departing from Bangkok Don Mueang Airport

 
Island Flight to: Flight Time By Van to: Road Time By Ferry to: Ferry Time
Samui Surat Thani 0700-0815
0945-1100
1425-1535
Donsak Pier 0900-1030
1145-1315
1630-1750
Samui (Lipa Noi Pier) 1100-1230
1400-1530
1800-1930
Samui Nakhon Si Thammarat 0645-0800
1025-1140
1420-1540
Donsak Pier 0900-1030
1230-1400
1630-1750
Samui (Lipa Noi Pier) 1100-1230
1500-1630
1800-1930
Phangan Surat Thani 0700-0815
1425-1535
Donsak Pier 0900-1030
1600-1730
Phangan (Thong Sala Pier) 1400-1630
1800-2030
Phangan Nakhon Si Thammarat 0650-0805
1025-1140
1420-1540
Donsak Pier 0900-1030
1230-1400
1615-1730
Phangan (Thong Sala Pier) 1400-1630
1600-1830
1800-2030
Lanta Krabi 0640-0800 Nopparat Thara Pier 0900-1000 Lanta (Saladan pier) 1030-1245
Phi Phi Phuket 0620-0740 Rassada Pier 0900-1000 Phi Phi (Phi Phi pier) 1100-1300
Lipe Hat Yai 0630-0755 Pakbara Pier 0900-1030 Lipe (Sunrise Beach pier) 1130-1300
Ngai Trang 0800-0925 Pakmeng Pier 1015-1115 Ngai (KohNgai villa) 1200-1245
Yao Noi Krabi 0640-0800 Nopparat Thara Pier 0900-1000 Yao Noi (Manoh Pier) 1100-1130
 
Returning to Bangkok Don Mueang Airport
 
Island By Ferry From: Ferry Time By Van from: Road Time Flight from: Flight Time
Samui Samui (Lipa Noi Pier) 0700-0830
1200-1330
1400-1530
Donsak Pier 0900-1030
1330-1500
1600-1730
Surat Thani 1145-1300
1555-1705
2020-2130
Samui Samui (Lipa Noi Pier) 0700-0830
1100-1230
1500-1630
Donsak Pier 0900-1030
1300-1430
1700-1830
Nakhon Si Thammarat 1210-1320
1610-1730
2110-2225
Phangan Phangan (Thong Sala Pier) 0500-0730
1000-1230
1300-1530
Donsak Pier 0900-1030
1300-1430
1600-1730
Surat Thani 1145-1300
1605-1720
2020-2130
Phangan Phangan (Thong Sala Pier) 0500-0730
1000-1230
1300-1530
Donsak Pier 0900-1030
1300-1430
1700-1830
Nakhon Si Thammarat 1210-1320
1610-1730
2110-2225
Lanta Lanta (Saladan pier) 1330-1530 Nopparat Thara Pier 1600-1700 Krabi 1740-1850
1955-2110
Phi Phi Phi Phi (Phi Phi pier) 1430-1600 Rassada Pier 1700-1800 Phuket 2130-2255
Lipe Lipe (Sunrise Beach pier) 1330-1500 Pakbara Pier 1530-1700 Hat Yai 1920-2040
Ngai Ngai (KohNgai villa) 0930-1030 Pakmeng Pier 1100-1200 Trang 1500-1625
Yao Noi Yao Noi (Manoh Pier) 1530-1620 Nopparat Thara Pier 1700-1800 Krabi 1955-2110
 
 
7.    Must I follow the schedule? What happens if your flight is late?
The flight + van + ferry transfer is a seamless service that ensures you arrive at your island destination without troublesome transits. You will not be able to take time out to stop for long periods of time in between each transfer.  The airline reserves the right to fix the schedule of your travel, you may only choose from the travel times available according to your itinerary.
 
If our flight is late we will coordinate with the van and ferry providers to adjust the time accordingly so that you will still be able to get to your island destination.
 
8.    What do I do as soon as I land at my destination airport? Will there be someone to meet me at the arrival hall?
After you have collected you baggage, look for our signs and banners that say ‘CHECK-IN HERE FOR TRANSFER’ (Samui, Phangan, Phi Phi, Lanta, Lipe, Ngai and Yao Noi islands) as soon as you exit the arrival hall. When returning, passengers have to register at meeting point at the island pier at least 10 minutes before travel time.
 
9.    Can I book this for a group as well?
Yes, you most certainly can. But you will need to contact our group booking agents or Call Center for this
 
10. Is AIrAsia providing the van and ferry service or another provider?
AirAsia is working in conjunction with Raja Ferry and other ground and sea travel providers for this service. We have chosen our partners carefully to ensure you receive a consistent and reliable service
 
11. Do I have to book baggage and insurance for this?
No, there are no ‘add-on’s’ for this service
 
12. Do I have to check in online or at the counter for this? (How do I check in for this?)
For your flight, you can self check-in via the web, mobile, airport self check-in kiosks.
For Van and Ferry, you need to check-in at the meeting point at least 10 minutes before departure.
 
13. What documents do I have to bring? Is there a separate ticket for this?
Please ensure you bring your itinerary and passport (or ID card) with you. This is emailed to you as soon as you have booked and confirmed payment
 
14. What happens to my luggage and belongings?
Once you collect them at the arrival airport, you will be responsible for the safety and whereabouts of your luggage throughout the transfer
 
15. What if I want to change my options?
You will need to access Manage My Booking where change fees and fare difference applies
 
16. What happens if I miss my van or ferry transfer?
You may not claim a reimbursement for the transfer costs.
 
17. Can I transfer my van or ferry transfer service to another person?
The tickets are tied to the original individual and cannot be transferred.
 
18. Who can I contact for more information about traveling to and from the islands?
If you are in Thailand please contact our Thai Call Center on 02-515-9999, if you are currently in another country please tweet us at Twitter,  chat to us on Live Chat, submit an Online Feedback Form  or walk in to our Travel Service Centers, or contact a local call centre.
 
For information on Samui and Phangan island routes, contact Raja ferry 02-276-8211-2 (08.00 – 18.00 hrs)
For information on Phi Phi, Lanta and Lipe Island routes contact Ao Nang Princess 075-637152-3 (07.00 – 10.00 hrs)
Further information can also be found at the check-in point of the airport and ferry dock stated in your itinerary.
 
Please have your booking reference number ready and contact details.

 
 
Fields
Description:
island transfer, thailand islands, samui, phi phi, phiphi, lanta, phangan, lipe, raja ferry, ferries,ferry, piers, donsak, rassada, nopparatthara, pakbara, lipa noi, thong sala, saladan, sunrise beach, from bangkok straight to island, connection to islands, thai islands, Surat Thani, Phuket , Krabi, ngai, yao noi,
Information

Can't find what you're searching for?

If this does not answer your question please search again or contact us via Contact Us

Did this answer help you?