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Document Island Transfer Service to Exotic Thailand Destinations!

1. What is Island Transfer?
Island Transfer is an all-in-one travel service where you can book your flights together with island transfers from the airport to some of the famous islands in Thailand.

2. When can I start booking this service?
New!
Flight with Island transfer service to Tao Island booking available from 2 June 2014 onwards.

3.  Where can I go to with Island Transfer? 
The service is available for many islands and more to come. Please refer to the table below:

Islands
Samui Bangkok ► Surat Thani Surat Thani International Airport ► Donsak pier Donsak pier ► Samui Island (Raja ferry pier, Lipa Noi)
Bangkok ► Nakhon Si Thammarat Nakhon Si Thammarat Airport ► Donsak pier Donsak pier ► Samui Island (Raja ferry pier, Lipa Noi)
Phangan Bangkok ► Surat Thani Surat Thani International Airport ► Donsak pier Donsak pier ► Phangan Island (Raja ferry pier, Thong Sala)
Bangkok ► Nakhon Si Thammarat Nakhon Si Thammarat Airport ► Donsak pier Donsak pier ► Phangan Island (Raja ferry pier, Thong Sala)
Phi Phi Bangkok ► Phuket Phuket International Airport ► Rassada pier Rassada pier ► Phi Phi Island (Phi Phi pier)
Lanta Bangkok ► Krabi Krabi International Airport ► Nopparatthara pier Nopparatthara pier ► Lanta Island (Saladan pier)
Lipe Bangkok ► Hat Yai Hat Yai International Airport ► Pakbara pier Pakbara pier ► Lipe Island (Sunrise Beach pier)
Ngai Bangkok ► Trang Trang Airport ► Pakmeng pier Pakmeng pier ► Ngai (KohNgai Villa)
Yao Noi Bangkok ► Krabi Krabi International Airport ► Nopparatthara pier Nopparattara pier ► Yao Noi(Manoh pier)
Tao Bangkok ► Surat Thani Surat Thani International Airport ► Donsak pier (Seatran) Donsak pier ► Tao (Seatran pier)
  Bangkok ► Nakhon Si Thammarat Nakhon Si Thammarat Airport ► Donsak pier (Seatran) Donsak pier ►  Tao (Seatran pier)
 
4. When does this service start?
New! Flight with Island transfer service to Tao Island will start from 2 July 2014 onwards.

5. How do I book this new service?
Just proceed to book like how you would book our flights; and select the island of your choice and everything will be bundled up as an Island Transfer. 

For example, if you want to book a direct flight + island transfer from Bangkok to Tao Island, then you may select Tao Island. The system will display Surat Thani (URT) airport on the next page with transfer options and prices. 
Once payment is done, you will notice extra sections that highlight your transfers.

6. What are the schedules?  


You may study the schedule from booking page summary, see below

 
 
And more details on Travel Itinerary
 
 

7. Must I follow the schedule? What happens if your flight is late?
The flight + Island transfer is a seamless service that ensures you arrive at your destination islands without troublesome transits. You will not be able to take time out to stop for long periods of time in between each transfer.  The airline reserves the right to fix the schedule of your travel, you may only choose from the travel times available according to your itinerary.

If our flight is late, we will coordinate with the island transfer providers to adjust the time accordingly so that you will still be able to get to your destination.

8. What do I do as soon as I land at my destination airport? Will there be someone to meet me at the arrival hall?
After you have collected your baggage, look for our signs and banners that say ‘CHECK-IN HERE FOR TRANSFER’ as soon as you exit the arrival hall. When returning, guests have to register at the meeting point in each city at least 10 minutes before travel time.

Note: Your itinerary with Island transfer details is needed for verification before every transfer.

9. Can I use this service for group bookings as well?
Yes, you can. But you will need to contact our group booking agents or Call Centre for more info.

10. Is this service provided solely by AirAsia or a different provider?
AirAsia is working together with Island transfer operator and other ground travel providers for this service. We have chosen our partners carefully to ensure you receive a consistent and reliable service.

 

Destinations Operators
Samui /Phangan Island Raja Ferry
Phi Phi/ Lanta/  Lipe /  Ngai/ Yao Noi Island Aonang Travel and Tour
Tao Island SEATRAN DISCOVERY


11. Do I have to book baggage and insurance for this?
No, there are no ‘add-on’s’ for this service

12. Do I have to check-in online or at the counter for this service? 
For your flights, you can self check-in through our website, mobile app, or airport self check-in kiosks.

For the Island Transfer service, you need to check-in at the meeting point at least 10 minutes before departure.

13. What documents do I have to bring? Is there a separate document for this?
You must bring your itinerary and passport (or ID card) with you upon check-in. Your itinerary with Island transfer details is needed for verification before every transfer.

14. What happens to my baggage and belongings?
Once you collect them at the arrival airport, you will be responsible for the safety and whereabouts of your baggage throughout the transfer.

15. What if I want to change my options?
You will need to access Manage My Booking where change fees and fare differences apply.

16. What happens if I miss my Island transfer?
You may not claim a reimbursement for the transfer costs.

17. Can I transfer my transfer service to another person?
The tickets are tied to the original individual and cannot be transferred.

18. Who can I contact for more information about travelling to and from the selected city?
If you are in Thailand please contact our Thai Call Centre at 02-515-9999, if you are currently in another country, please:

1.   tweet us at Twittertwitter.com/askairasia
2.   leave a comment here: www.facebook.com/airasiathailand OR www.facebook.com/airasia
3.   chat to us on Live Chathttp://www.airasia.com/my/en/live-chat.page
4.   submit an Online Feedback Formhttp://www.airasia.com/my/en/faqdetailsform.page
5.   contact our other call centres or walk in to our Travel Service Centres, details: http://www.airasia.com/my/en/contact-us/call-centre.page

For information on Samui Phangna Island, contact Raja Ferry 02-276-8211-2 (daily, 0800 – 1800hrs)
For information on Phi Phi./ Lanta/ Lipe/ Ngai/ Yao Noi,Island, contact Aonang Travel and Tour
075-637152-3 (daily, 0800 – 2200 hrs)
For information on Tao Island, contact SEATRAN DISCOVERY 077-246086-8  (daily, 0600 – 2200 hrs)

Please have your booking reference number and contact details ready.
 


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island transfer, thailand islands, samui, phi phi, phiphi, lanta, phangan, lipe, raja ferry, ferries,ferry, piers, donsak, rassada, nopparatthara, pakbara, lipa noi, thong sala, saladan, sunrise beach, from bangkok straight to island, connection to islands, thai islands, Surat Thani, Phuket , Krabi, ngai, yao noi, tao
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