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Document New Island Transfer Service to the Island of Boracay! (ON BOARD SALES ONLY)

1.    What is this new service?
We are delighted to launch a new service where guests can seamlessly connect from Kalibo International Airport to their hotel* in the island of Boracay! (*station 1 to 3 only). The Island Transfer service starts with a bus ride from airport to Caticlan port onto a boat to Boracay Island where a van will take the guests to their preferred hotel. Island Transfer service includes government-mandated terminal and environment fees.
 
2.    When can I start purchasing this?
Island Transfer service is now available on board on any PQ/AAZ flights between Manila and Kalibo for only Php520 per person per way. This service will be made available online via www.airasia.com very soon. 
 
3.    Which island can I book this for?
This service is initially available on board all flights to and from Kalibo, Philippines for guest traveling to Boracay with hotel accommodation in stations 1, 2 and 3. Additional charges, however, will apply for guest whose hotel accommodations are located outside the above stations upon arrangement with our third party service provider, Southwest Tours Boracay Inc.
 
4.    When does this service start?
Operations starts 13 February 2014
 
5.    What are the schedules?
OPERATING HOURS of Southwest Tours Boracay is from 4:00AM to 10:00PM daily. Please refer to below on schedule of transfers.
The schedule of the transfer are as follows
 

Manila - Kalibo Flights
     
Flight Number ETA - Kalibo Departure of transfer from Kalibo Airport
     
Z2 304 5:20  AFTER CLAIMING OF BAGGAGE
PQ 7141 7:50  AFTER CLAIMING OF BAGGAGE
PQ 7143 10:55 AFTER CLAIMING OF BAGGAGE
Z2 300 12:00  AFTER CLAIMING OF BAGGAGE
Z2 8302 13:30  AFTER CLAIMING OF BAGGAGE
Z2 272 15:55  AFTER CLAIMING OF BAGGAGE
Z2 370 19:20  AFTER CLAIMING OF BAGGAGE
Z2 741 19:35  AFTER CLAIMING OF BAGGAGE
Z2 713 21:00  AFTER CLAIMING OF BAGGAGE
 
Kalibo - Manila Flights
     
Flight Number ETD Pick up from resort/hotel in Boracay
     
PQ 7142 8:30 4:00 
PQ 7144 11:35 6:00  
Z2 301 12:40  7:00  
Z2 273 16:35  10:30 
Z2 714 21:40 16:00  

   
6.    Must I follow the schedule? What happens if your flight is late?
The flight + bus + boat transfer + van is a seamless service that ensures you arrive in Boracay without the hassle of long queues and irregular transits. In the event of a delayed flight, bus, boat and land transfers through the island transfer service (Southwest Tours Boracay Inc.) will be adjusted to accommodate our passengers.
 
7.    What do I do as soon as I land at my destination airport? Will there be someone to meet me at the arrival hall?
After you have collected your baggage, proceed to the Southwest Tours Boracay Inc. counter for island transfer service at the arrival hall. Arrangement for your return trip via Island transfer service may be made through counter attendant at the airport.
 
8.    Can I book this for a group as well?
Yes, you most certainly can. But you will need to contact our group booking agents thru paa_groupdesk@airasia.com to arrange for this service.
 
9.    Is AirAsia providing the van and ferry service or another provider?
AirAsia is working in conjunction with Southwest Tours Boracay Inc., for this service. We have chosen our partners carefully to ensure consistent and reliable service.
 
10. Do I have to book baggage and insurance for this?
No, there are no ‘add-on’s’ for this service
 
11. Do I have to check in online or at the counter for this? (How do I check in for this?)
Island transfer service may be arranged at the special counter only as soon as you arrive at the airport. To ensure that all arrangements are on time, guest need to need to be at the designated waiting area at the arrival hall at least 20 minutes before departure.
 
12. What documents do I have to bring? Is there a separate ticket for this?
Yes there is a separate ticket, you need to present the ticket purchased on board to the attendant in the Southwest tours Boracay Inc. counter at the arrival area.
 
13. What happens to my luggage and belongings?
Once you collect them at the arrival airport, you will be responsible for the safety and whereabouts of your luggage throughout the transfer
 
14. What happens if I miss my bus, boat or van transfer?
You may not claim a reimbursement for the transfer costs.
 
15. Can I transfer my bus, boat or van transfer service to another person?
Island transfer tickets are non-transferable.
 
16. Who can I contact for more information about traveling to and from the islands?
If you are in Philippines please contact our Call Center at 02-742-2742, if you are currently in another country please tweet us at Twitter,  chat to us on Live Chat, submit an Online Feedback Form  or walk in to our Travel Service Centers, or contact a local call centre.
 
For information on Boracay Island Transfer, contact Southwest Tours Boracay Inc.,
Makati Office: (+63)999 - 9944966, (+63)36-2685100
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Boracay, island transfer, philippines transfer,
kalibo, transport,
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