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Document What is an E-Mobile Boarding Pass?

1.    What is an E-Mobile Boarding Pass?
The E-Mobile Boarding Pass is a paperless boarding pass which allows the guest to clear airport security and board a flight.

2.    Where is an E-Mobile Boarding Pass used?
Currently the E-Mobile Boarding pass is only available on all FD domestic flights

3.    When will I receive an E-Mobile Boarding Pass?
E-Mobile Boarding Pass will be displayed after the check-in process is complete.

4.    With an E-Mobile Boarding Pass, do I need to go to a KIOSK to print my boarding pass?
No, that is not required. An E-Mobile Boarding Pass allows guest with no checked baggage to proceed straight to the gate.  Guest with checked baggage must do a baggage drop at least 45 minutes prior to STD

5.    Is an E-Mobile Boarding Pass option available on all smartphones?
Yes it is. Check-in must be performed via the AirAsia app.
6.    There are 5 guests travelling in one booking number, if I check-in using the AirAsia app will we be given an E-Mobile Boarding Pass for each guest?
No, E-Mobile Boarding Pass is not available to more than one guest in one booking number.

7.    I have a E-Mobile Boarding Pass for my flight from Don Mueang to Phuket, however, my phone battery is low and I now cant display the pass, what should I do?
See our check-in agent at the baggage drop counter and we will print a paper boarding pass.

8.    I have a Fly-Thru booking from Phuket to Yangon; can I get E-Mobile Boarding Pass?
No, travelling from Phuket to Yangon via Don Mueang is an international flight. The E-Mobile Boarding Pass is only available for domestic flights within Thailand.

9.    I have a prebooked meal, how can I claim my meal onboard?
Please present your E-Mobile Boarding Pass to redeem your meal.

10.  I do not have a checked baggage, using my E-Mobile Boarding Pass can I go to the airport just before boarding commences?
We advise you to come to airport as soon as possible to avoid any congestion at the security check point. Please note that our boarding gate will close 20 minutes prior to the scheduled time of departure.
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