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Document THAI AIRASIA: Domestic Checked Baggage

THAI AIRASIA: Domestic Checked Baggage
 Effective 2nd March 2015 @0001hours (GMT+7) Guests travelling on FD domestic flights will no longer be able to pre-book 10 kg checked baggage (SSR code PBAO) from all distribution channels.

1. Why is the 10kg checked baggage weight no longer an option to pre-book on Thailand domestic flights?
- The 10kg checked baggage option was a 3 month promotional offer which will no longer be available from 2nd March 2015 onwards.

2. Will my 10kg pre-booked checked baggage weight be honored at the check-in counter once this option has been abolished?

 - Yes, we will honor the previous prebooked option.
3. Can I upsize my checked baggage weight to 20kg and how much will it now cost?

- Yes you can and the cost is as follows: - 10kg: THB 99 - 20 kg: THB 330 - You will need to pay the difference of THB 231.

4. Are there any changes to the other checked baggage weight tiers and fees?

 - No, there will be no other changes except that we are withdrawing the 10kg checked baggage weight option. - Please refer to our Fee Schedule at http://www.airasia.com/my/en/our-fares/feesand-charges.page.
5. I am travelling on 2nd March 2015 and I have prebooked 10kg checked baggage allowance, am I entitled for a refund?

- No, you are not entitled for a refund since we will still honor this weight for your checked baggage at the airport.

6. If I change my flight to travel after 2nd March 2015, will my 10kg checked baggage weight be honored?
- No, as the promotional offer ends on 2nd March 2015, any changes to flights departing after that the system will auto change the baggage weight to 15kg. You will need to pay the difference from 10kg in the price that you previously paid to the rate of 15kg.

This will be in addition to the flight change fee and fare difference is applicable. Please refer to our Fee Schedule at http://www.airasia.com/my/en/our-fares/fees-and-charges.page.

7. Who can I contact for more information?

- Kindly contact our Customer Care team via Live Chat at http://www.airasia.com/my/en/live-chat.page, tweet at http://www.twitter.com/AskAirAsia or write in by completing our e-Form at http://www.airasia.com/my/en/e-form.page

THAI AIRASIA: Domestic Checked Baggage, Thai Baggage, Thai Baggage Price, Thai Bags

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