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Document AirAsia Asean Pass Special Deal

  1. What is AirAsia Asean Pass Special Deal? 
    This promo enables guests to enjoy 10% discount off base fares when a non-Asean destination to Asean destination booking is made together with the purchase of AirAsia Asean Pass via the AirAsia Asean Pass Special Deal.

     
  2. How many AirAsia Asean Pass will I get if I purchase the pass(es) with this special deal?
    The number AirAsia Asean Pass will be the same as the number of adults in the non-Asean destination to Asean destination booking. 

     
  3. Can I cancel and refund the AirAsia Asean Pass after purchasing it via the AirAsia Asean Pass Special Deal? 
    No. All AirAsia Asean Pass purchases cannot be cancelled and are non-refundable. This also applies to the purchase of the AirAsia Asean Pass via AirAsia Asean Pass Special Deal. 

     
  4. Can I book my flight for travellers younger than 12 years old (Child) via AirAsia Asean Pass Special Deal? 
    No. Only travellers older than 12 years old (Adult) can book flights and purchase AirAsia Asean Pass via the AirAsia Asean Pass Special Deal. Flight bookings, as well as Asean Pass bookings are only available for travellers aged 12 years old and above. 

     
  5. Is the 10% discount* applicable on all flights if I make my flight booking with this AirAsia Asean Pass Special Deal?
    No. The 10% discount* is only applicable to the base fare of a flight booking that is from a non-Asean destination (except Australia) to an Asean destination, either one-way or return. 

    Example: 

     
    Booking 10% Discount*?
    Beijing – Kuala Lumpur Yes
    Osaka – Bangkok – Osaka Yes
    Taipei – Singapore (via KUL) Yes
    Tokyo – Jakarta – Tokyo (via KUL) Yes
    Kuala Lumpur – Seoul – Kuala Lumpur No

  6. Can I make my flight booking and purchase AirAsia Asean Pass separately?
    Yes, you can. However, the 10% discount* will not be applicable if the flight booking and AirAsia Asean Pass purchases are done separately. 

     
  7. Can I make a return flight booking via AirAsia Asean Pass Special Deal, ie Osaka – Bangkok - Osaka? 
    Yes, you can. 

     
  8. Can I make a Fly-Thru flight booking via AirAsia Asean Pass Special Deal, ie Taipei – Singapore – Taipei (via KUL)? 
    Yes, you can. 

     
  9. Where can I book my flight and purchase AirAsia Asean Pass via AirAsia Asean Pass Special Deal to enjoy the 10% discount*?
    Click here to book your flight together with AirAsia Asean Pass via AirAsia Asean Pass Special Deal. Kindly note that the discount is only available for booking made via dedicated links. 

    *10% discount is only applicable to the base fares of a booking that is from a Non-Asean destination (except Australia) to an Asean destination.

     
  10. Once I have booked a flight with AirAsia Asean Pass via AirAsia Asean Pass Special Deal, where can I find and redeem my pass(es)?
    Login to your BIG shot account which you used to book the flight at http://aseanpass.airasia.com and you will find all the passes purchased under the same account. 

    Note: AirAsia Asean Pass(es) will be assigned to Guest’s BIG shot account within 24 hours from the time booking is made.
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