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Document Can I bring my wheelchair on board?

No, wheelchairs have to be checked-in and will be accepted free of charge with no additional baggage charges incurred.  However, you may continue to use your wheelchair up to the aircraft door/ passenger steps after which it must be given to our staff to be loaded in the aircraft hold.

We strongly encourage you to check-in your wheelchair in and use the one provided by us as some countries have strict health and safety regulations that do not allow staff to to lift heavy items. Please refer HERE for our guide to pre-book Special Needs.

Please note that battery operated wheelchair or other battery-powered mobility devices will not be accepted. Under certain circumstances, carriage of battery operated wheelchair or mobility devices might be accepted subject to removal of the battery (by guests) and the maximum weight allowed for wheelchairs and mobility devices is 85kg.

To view the charges for wheelchair assistance, you may refer to our 
Fees and Charges Schedule.
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