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Document recently updated Can I bring my wheelchair on board?

Wheelchair/mobility devices that have no battery:
Wheelchair/mobility devices that have no battery are allowed as Unchecked Baggage. If there is more than one wheelchair on the flight, we may have to check your wheelchair in as Checked Baggage and wheelchair service shall be provided until arrival at the destination.
We strongly encourage you to check-in your wheelchair in and use the one provided by us as some countries have strict health and safety regulations that do not allow staff to to lift heavy items. Please refer here for our guide to pre-book Special Needs.
If you check-in your wheelchair, you may continue to use your wheelchair up to the aircraft door/ passenger steps after which it must be given to our staff to be loaded in the aircraft hold.

Wheelchair/mobility devices that have a battery:

Wheelchair/mobility devices that have a battery are not allowed in the cabin and will be checked-in. We accept battery operated wheelchairs and mobility devices, subject to our Terms & Conditions.
Wheelchair service:
You may pre-book wheelchair service online. Please refer HERE for our guide for pre-book Special Needs.
To view the charges for wheelchair assistance, you may refer to our Fees and Charges Schedule.
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