Every guest is special, but we go the extra mile for the extra special guest.
Guests who are pregnant up to 27 weeks may travel with us by completing our AirAsia/AirAsia X Liability Statement at our check-in counters.
Guests who are pregnant between 28 and 34 weeks will need to submit a doctor’s letter or a medical certificate confirming the number of weeks of pregnancy. The letter or certificate must not be dated more than 30 days from the date of travel. Guests are also required to complete our AirAsia/AirAsia X Liability Statement at our check-in counters.
Guests who are 35 weeks pregnant or more will not be allowed to travel with AirAsia/AirAsia X.
Guests with reduced mobility (Wheelchair / ambulift assistance)
We want to serve our guests the best we can. To ensure we understand your needs, kindly contact us via Live Chat or call our call center after booking your flight and at least 48 hours prior to your scheduled time of departure.
There will be no charge for checked-in wheelchair, though the assistance provided is chargeable. Wheelchair service for all AirAsia X flights (D7) is provided free of charge.