SEPANG, 6 December 2012
Due to commercial reasons, AirAsia will be withdrawing its 7x weekly Kota Kinabalu – Clark route effective 1st February 2013.
Affected guests who hold bookings after these dates will be offered options to mitigate the inconvenience caused as a result of the route withdrawals. All affected guests will be contacted by AirAsia customer service personnel to inform them about the suspension as well as the options available to them.
Guests will be able to choose the below options:
- Move their flights to an earlier date to or from Kota Kinabalu or Clark without any extra charges and subject to availability, OR
- Be offered a credit shell for the value that they paid with a validity of 3 months, OR
- Full refund
The route suspension is for the Group to realign its business plan and strengthen its operations to focus on markets where it can build a leadership position in 2013.
Guests can also get in touch with AirAsia via social media by simply tweeting AirAsia at twitter.com/AskAirAsia for further enquiries about this route suspension.