Contact us
| Call centre | |
| Malaysia | +603 2171 9333 (Self Help Menu) Operating Hours : 8am - 9pm (GMT+8) 600 85 9999 (Premium Customer Service Line) |
| Indonesia | +62 21 50 50 50 88 Operating Hours : 8am - 9pm (GMT+7) |
| Thailand | +66 2 515 9999 Operating Hours : 8am - 9pm (GMT+7) |
| Singapore | +65 630 77688 Operating Hours : 8am - 9pm (GMT+8) |
| China | 95013 9000 0200 Operating Hours : 8am - 9pm (GMT+8) |
| Taiwan | +886287231099 Operating Hours : 8am - 9pm (GMT+8) |
| Macau | +852 3192 7488 Operating Hours : 8am - 9pm (GMT+8) |
| Hong Kong | +852 3192 7688 Operating Hours : 8am - 9pm (GMT+8) |
| United Kingdom | 0845 605 3333 Operating Hours : 24 Hours |
| Australia | 1300 760 330 Operating Hours : 24 Hours |
| India | 1860 500 8000 Operating Hours : 8am - 9pm (GMT+5:30) |
| Customer care | |
| Click here to submit an online feedback form | |
| Airport sales stations | |
| Indonesia | |
| Bali | I Gusti Ngurah Rai International Airport, International Departure Hall Bali 80361, Indonesia |
| Banda Aceh | Sultan Iskandar Muda International Airport, Blang Bintang Aceh Besar Nanggroe Aceh Darussalam, Indonesia |
| Bandung | Ruangan Nomor 34, Husein Sastranegara Airport Jalan Pajajaran No 156 Bandung, Jawa Barat, Indonesia |
| Jakarta | Terminal 3 & Terminal 2D, Departure Hall, Airlines Offices Soekarno-Hatta International Airport, Cengkareng, Indonesia |
| Medan | Polonia International Airport, International Departure Hall Medan 20157 Sumatra, Indonesia |
| Padang | Minangkabau International Airport Jl. Adinegoro, Sumbar, Indonesia |
| Pekanbaru | Sultan Syarif Qasim II International Airport, Pekanbaru |
| Solo | Adisumarmo International Airport, Surakarta - 57108, Indonesia |
| Surabaya | Lobby International Terminal, Juanda International Airport Jalan Raya Juanda Surabaya, Jawa Timur, Indonesia |
| Yogyakarta | Adisutjipto International Airport Yogyakarta 55282, Jl. Solo KM 9 Yogyakarta Jawa Tengah, Indonesia |
| Malaysia | |
| Alor Star | Lot 20, Lapangan Terbang Sultan Abdul Halim 06200 Kepala Batas, Alor Star, Kedah |
| Bintulu | Lot GL.14, Public Concourse, Terminal Building Bintulu Airport 97000 Bintulu, Sarawak |
| Kuala Lumpur (Hub) | LCC Terminal, Jalan KLIA S3, Southern Support Zone Kuala Lumpur International Airport 64000 Sepang, Selangor Darul Ehsan |
| Kota Bharu | Ground Floor, Lapangan Terbang Sultan Ismail Petra 16100 Pengkalan Chepa, Kota Bharu, Kelantan Darul Naim |
| Kota Kinabalu | T2: Ground Floor, Terminal 2, Kota Kinabalu International Airport Old Airport Road, Tanjung Aru 88100 Kota Kinabalu, Sabah |
| Kuching | Ground Floor, Kuching International Airport 93756 Kuching, Sarawak |
| Kuala Terengganu | Lot No. 15 & 17, Terminal Building , Sultan Mahmud Airport 21300 Kuala Terengganu, Terengganu |
| Labuan | Level 1, Labuan Airport Terminal 87008 Wilayah Persekutuan, Labuan |
| Langkawi | Langkawi International Airport 07100 Padang Mat Sirat, Langkawi |
| Miri | 1st Floor, Miri Airport 98000 Miri, Sarawak |
| Penang | Lot 3, Departure Concourse, Penang International Airport 11900 Bayan Lepas, Pulau Pinang |
| Sandakan | Lot 1 & 2, 1st Floor, Terminal Building, Sandakan Airport 90719 Sandakan, Sabah |
| Sibu | 1st Floor, Main Terminal Building, Sibu Airport 96000 Sibu, Sarawak |
| Tawau | FL 4, 1st Floor, Tawau Airport Building, Jalan Apas-Balung 91100 Tawau, Sabah |
| Senai | GL 13 Sultan Ismail Airport 81250 Johor Bahru, Johor |
| Thailand | |
| Bangkok (Hub) | Suvarnabhumi International Airport Departure Hall, 4th Floor, Room No. T4 - B01/01-04 No. 999, Moo 1, Bangplee, Samutprakarn 10540 |
| Chiang Mai | Chiang Mai International Airport Room No. 60, 1st Floor, Tambon Suthep, Muang District, Chiang Mai 50200 |
| Chiang Rai | Chiang Rai International Airport Room No. 2305/2 404, Moo 10, Robwiang Sub District, Muang District, Chiang Rai 57100 |
| Ubon Ratchathani | Ubon Ratchathani International Airport Room No. 297, Thep Yothee Rd., Muang District, Ubon Ratchathani 34000 |
| Udon Thani | Udon Thani International Airport Room No. 224, Moo 1, Mak Kaeng Sub District, Muang District, Udon Thani 41000 |
| Phuket | Phuket International Airport Room No. 312, 3rd Floor, Mai Khaow Sub District, Thalang District, Phuket 83110 |
| Hat Yai | Hat Yai International Airport Room No. 125, Moo 3, Klongla Sub District, Klong Hoi Khong District, Songkla 90115 |
| Krabi | Krabi International Airport Room No. 133, Moo 5, Petchakasem Rd., Nuaklong Sub District, Nuaklong District, Krabi 81130 |
| Surat Thani | Surat Thani International Airport Room No. 73, Moo 3, Hua Toey Sub District, Phunpin District, Surat Thani 84130 |
| Narathiwat | Narathiwat Airport Room No. 330, Moo 5 , Khok Kian Sub District, Muang District, Narathiwat 96000 |
| Nakorn Si Thammarat | Nakorn Si Thammarat Airport Muang District, Nakorn Si Thammarat |
| Brunei | |
| Brunei | Lot 122, 2nd Floor, Mezzanine Level of Terminal Complex, Brunei International Airport, Bandar Seri Begawan, Brunei Darussalam |
| Singapore | |
| Singapore | Row No:11, Departure level 2, Singapore Changi Airport Terminal 1 Singapore |
| China | |
| Macau | Office 20, Mezzanine Level, Passenger Terminal, Macau International Airport, Taipa, Macau |
| Vietnam | |
| Hanoi | NoiBai Airport, Terminal 1, International Departure Hall, 3rd Floor, Hanoi, Vietnam |
| Cambodia | |
| Phnom Penh | Phnom Penh Airport Office, 17 Mezzanine Floor of Arrival Domestic Terminal, Phnom Penh Airport, Phnom Penh, Cambodia |
| Myanmar | |
| Yangon | Yangon International Airport |
| Philippines | |
| Philippines | Diosdado Macapagal International Airport Clark Civil Aviation Complex Clark Freeport Zone, Philippines 2023 |
| Sales office | |
| Malaysia | |
| Kuala Lumpur | Plaza Berjaya, Lot G027B, Ground Floor, Podium Block, Plaza Berjaya, No. 12 Jalan Imbi, Kuala Lumpur. |
| KL Sentral | Unit 11, Level 1, Stesen Sentral Kuala Lumpur, 50470 Kuala Lumpur |
| Johor Bahru | Lot No. 216 & 217, Festive Street Mall, Danga Bay, Jalan Skudai, 80200 Johor Bahru |
| Kota Kinabalu |
Lot G24, Ground Floor, Wisma Sabah, Jalan Tun Razak, 88000 Kota Kinabalu, Sabah |
| Kuching | Wisma Ho Ho Lim, Ground Floor, No. 291, Sub Lot 4, Jalan Abell 93100 Kuching, Sarawak |
| Miri | Ground Floor , Sublot 661B of Lot 354, Unity Centre Block 7 MCLD Jalan Miri Pujut 98000 Miri, Sarawak |
| Penang | Ground Floor, Kim Mansion, 332, Chulia Street, 10200 Penang |
| Subang | Ground Floor, Terminal 3, Sultan Abdul Aziz Shah Airport 47200 Subang, Selangor |
| Tawau |
TB228, Lot 5 Ground Floor,Istana Monaco Hotel, Jalan Bunga, Fajar Complex ,91000 Tawau, Sabah |
| Indonesia | |
| Bali | Jl. Legian Kaja no. 455, Legian , Kuta . Bali |
| Bandung | Grand Serela Hotel, Jl. L.L.R.E. Martadinata (Jl. Riau) No, 56, Bandung, Indonesia |
| Jakarta | Jl. Boulevard Raya, Blok LA 4, No. 10 Kelapa Gading, Jakarta Utara Jln. Panglima Polim, No. 105B Blok M, Jakarta Selatan LTC Glodok Jl. Hayam Wuruk No.127, Lt.GF 2, Blok RA No.49, Jakarta Pusat |
| Medan | Garuda Plaza Hotel Jl. Sisingamangaraja No.18 Medan-20213, Indonesia |
| Padang | Hotel Hangtuah, Jl. Pemuda no. 1, Padang Sumatra Barat 25117, Indonesia |
| Surabaya | Garden Palace Hotel, Jl. Yos Sudarso 11, Surabaya 60271, Indonesia |
| Yogyakarta | Melia Purosani Hotel, Jl. Suryotomo No. 3, 55122 Yogyakarta Indonesia |
| Thailand | |
| Khaosan Road | 127 Tanow Road, Bovornivet, Phra Nakorn, BKK 10200 (near BurgerKing) |
| Bangkapi | 2nd Floor (next to escalator), 3109 Ladpro Road, Bangkapi, Bangkok, 10240 |
| Rama I | 3rd Floor (opposite Watson Shop near escalator), 831 Rama 1 Road, Wangmai, Pathumwan, Bangkok,10330 |
| Rangsit | 2nd Floor (close to cashier counters), 392/4, Moo2, Phaholyothin Road, Thanyaburi, Pathumthani, 12130 |
| Sukhumvit 50 |
2nd Floor (Food Centre area) Opposite to Watsons Shop, 1710, Sukhumvit Road, Klong Toey, Bangkok, 10110 |
| Lad Prao |
1st Floor (in front of KFC), Tesco Lotus - Lad Prao, 1190, Phahonyothin Road, Jompol, Jatujak, Bangkok, 10900 |
| Chiang Mai | 416, Thaphae Road, Chiang Mai, (Near Starbuck, Taphae Gate) |
| Chiang Mai - KamTieng | 2nd Floor (Near Glass Lift), 19, Kamtieng Road, Patan Sub District, Muang District, Chaiang Mai 50340 |
| Phuket | 2nd Floor (Near Foodcourt), 104, Chalermprakiat Road, Rasada Sub District, Muang District, Phuket, 83000 |
| Hat Yai | 1st Floor (near MK Suki & post office), 1142, Kanchanawit Road, Hat Yai, Songkla, 90115 |
| Vietnam | |
| Hanoi | No. 30, Le Thai To Str., Hoan Kiem Dist., Hanoi |
| Ho Chi Minh City | Van Phong Ban Ve Tp Hcmc 254 De Tham, P.Pham Ngu Lao, District 1, Ho Chi Minh City, Vietnam |
| Cambodia | |
| Phnom Penh | National Road 4, Phnom Penh International airport, Room T6. |
| Singapore | |
| Singapore | 111 North Bridge Road #01-36/37, Peninsula Plaza, Singapore. |
| Sri Lanka | |
| Colombo (operated by AirAsia’s Authorized General Sales Agent) | Setmil Aviation (Pvt) Ltd Ground Floor, Ground Floor, Setmil Maritime Centre 256, Srimath Ramanathan, Mawatha,Colombo 15,Sri Lanka. Tel: + 94 11 2485800 |
| India | |
| Tiruchirapalli (operated by AirAsia’s Authorized General Sales Agent) |
Track India Private Limited 18/3-5, The Ivory Plaza,Royal Road, Cantonment, Trichy - 620 001. Tel: + 91 431 4540393/394/396 |
| Chennai | Hp Complex,No.14, 2nd Floor, G.N.Chetty Road, T.Nagar, Chennai 600017 Tel: + 044 45508428/29/34 |
| Bangalore | Mittal Towers, 3rd Floor, B-Wing, 308, M.G.Road, Bangalore Tel: + 080 64510099 |
| Hyderabad | Sudheer Tapani Towers,Ground Floor, Opposite Telugu Academy, Himayat Nagar, Hyderabad- 5000029. Tel: + 040 66666464/65 |
| Trichy | 18/3-5, Ivory Plaza, Royal Road, Cantonement, Trichy -620001 Tel: + 041 4540393/4/6 |
| Kolkata | No 510, Fifth Floor, Krishna Building, 224, A J C Bose Road, Kolkata-700017 Tel: + 033 40633423/24/26 |
| Cochin | 3rd Floor, Pulinadu Building, Altantis, M.G.Road, Kochi- 682015 Tel: + 0484 2359600 |
| Trivandrum | Tc 15/1945, Kamala Towers, Vazuthacaud, Trivandrum- 695014 Tel: +0471 – 2339249 -50 |
| UAE | |
| Abu Dhabi (operated by AirAsia’s Authorized General Sales Agent) |
Central Travels LLC Airport Road,Intersection of 15th Street,P.O.BOX 54728, Abu Dhabi,United Arab Emirates. Tel: + 971 2 4439 559 (Abu Dhabi), + 971 4 3971605 (Dubai) |
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