Call centre
Whereever you are in the world, know that we’re only a call away. Contact us at anyone of our call centres with the contact details and numbers listed below.
Malaysia
600 85 8888 (AirAsia X Premium Line)
Operating Hours: 9am - 6pm (GMT+8)
Monday to Sunday
Available from Malaysian telco – Telekom, Celcom, Maxis & DiGi
Charge: RM 1.95 per minute
This service is to cater for AirAsia X Guests only. For any other AirAsia related queries, please logon to AskAirAsia.com for answers.
Singapore
+65 6307 7688 (AirAsia X Premium Line)
Operating Hours : 9am - 6pm (GMT+8)
Monday to Sunday
This service is to cater for AirAsia X Guests only. For any other AirAsia related queries, please logon to AskAirAsia.com for answers.
Indonesia
+62 21 2927 0999
Operating Hours : 6am - 10pm (GMT+7)
Monday to Sunday
Thailand
+66 2 515 9999
Operating Hours : 8am - 9pm (GMT+7)
Philippines
+632 742 2742
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday
+632 855 3333 (ZestAir)
Operating Hours :
Monday to Friday : 7am - 11pm (GMT+8)
Saturday to Sunday : 7am - 9pm (GMT+8)
Japan
0120 963 516
Operating Hours : 8am – 5pm (GMT+9)
Monday to Friday
Dedicated call number for Narita and Nagoya (Chubu) flight services:
0570 200 858
Operating Hours : 10am – 6pm (GMT+9)
Monday to Friday
China
+86 20 2281 7666
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday
Taiwan
008 0185 3031 (toll free)
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday
Macau
080 0912
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday
Hong Kong
+852 3112 3222
Operating Hours : 8am - 9pm (GMT+8)
Monday to Sunday
Australia
1300 760 330
Operating Hours : 24 Hours
India
1860 500 8000
Operating Hours : 8am - 9pm (GMT+5:30)
Monday to Sunday
South Korea
00798 1420 69940
Operating Hours : 8am – 5pm (GMT +9)
Monday to Friday
Saudi Arabia
8008449458
Operating Hours: 8:00am to 6:00pm (GMT+3)
Saturday to Thursday
8008500001 (For Guests using Zain as their Telco service provider)
Operating Hours: 8:00am to 6:00pm (GMT+3)
Saturday to Thursday